Account Manager

City Wide Facility Solutions; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

PTO

Base + commission

Job summary

City Wide Facility Solutions is seeking an Account Manager to join our team. You will manage client accounts, build strong relationships, and ensure outstanding service delivery to meet and exceed customer expectations.

Join City Wide Facility Solutions and contribute to creating outstanding facility management solutions that elevate environments and build lasting relationships. The role emphasizes coordination with contractors, CRM usage, and cross-functional collaboration to drive client

Qualifications

• Must have 1–3 years of experience in account management, sales, or facility management.
• Strong interpersonal and communication skills, both verbal and written.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in Microsoft Office applications and CRM systems.
• Reliable transportation and valid driver’s license.
• High school diploma required; associate or bachelor’s degree preferred.

Responsibilities

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
• Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
• Conduct regular quality control inspections and address any issues promptly to maintain service standards.
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
• Utilize CRM software to document client interactions, track service delivery, and manage schedules.
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
• Develop and implement strategies to improve client satisfaction and operational efficiency.

Skills

Interpersonal communication

Organizational skills

Problem-solving

Time management

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

CRM systems

Microsoft Office

Job description

City Wide Facility Solutions is currently seeking an Account Manager to join our team. As a key part of our organization, you will manage client accounts, build strong relationships, and ensure outstanding service delivery to meet and exceed customer expectations.

Key Responsibilities:

• Manage all aspects of assigned client relationships, including retention, satisfaction, and growth opportunities.
• Coordinate and communicate effectively with contractors and service providers to ensure high-quality service performance.
• Conduct regular quality control inspections and address any issues promptly to maintain service standards.
• Negotiate contracts and service agreements with clients to expand our offerings and increase revenue.
• Utilize CRM software to document client interactions, track service delivery, and manage schedules.
• Collaborate with internal teams including accounting and operations to resolve client concerns and streamline processes.
• Develop and implement strategies to improve client satisfaction and operational efficiency.

Join City Wide Facility Solutions and contribute to creating outstanding facility management solutions that elevate environments and build lasting relationships.

• 1-3 years of experience in account management, sales, or facility management preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Detail-oriented with excellent organizational and problem-solving abilities.
• Ability to manage multiple client accounts and prioritize tasks effectively.
• Proficiency in Microsoft Office applications and CRM systems.
• Reliable transportation and valid driver’s license.
• High school diploma required; associate or bachelor’s degree preferred.

City Wide Facility Solutions offers a competitive compensation and benefits, including

• Medical
• Dental
• Vision
• PTO
• Base + commission

More on City Wide...

City Wide Facility Solutions is a fast-growing company with over 100 franchise locations across the United States and Canada. Founded in 1961, City Wide Facility Solutions is the largest management company in the building maintenance industry. We have over 60 years in the business and continue to experience high growth and profitability across our franchise businesses. Our culture supports the company’s Mission to create a Ripple Effect by positively impacting the people and communities they serve. Read more about City Wide at www.gocitywide.com

City Wide is an Equal Opportunity Employer.