Account Manager

City Wide Facility Solutions; Olympia (WA); On-site; USD 63,500 - 95,000; Full time

Benefits offered by this job

Uncapped Bonus and Commissions Potential

Dental, medical and vision insurance

401k + 4% match by company

Company issued equipment (cellphone, laptop, and tablet)

Job summary

A leading facility solutions provider in Olympia is seeking a Facility Solutions Manager to manage client accounts and ensure satisfaction. You will be responsible for nurturing contractor relationships, conducting quality control checks, and leveraging CRM systems for effective client management. The ideal candidate has 1-2 years of experience in facility management and is skilled in communication and client relations. Competitive salary and comprehensive benefits package included.

Qualifications

• 1-2 years of experience in facility management or a related field.
• Proven track record in client management and business development.
• Ability to travel to client locations as needed.

Responsibilities

• Manage client accounts to ensure retention and growth.
• Nurture relationships with contractors and suppliers.
• Carry out regular assessments and quality control checks.

Skills

Client management

Communication skills

Interpersonal skills

Time management

Education

Bachelor's degree in a relevant discipline

Tools

Microsoft Office Suite

CRM systems

Job description

Facility Solutions Manager

City Wide Facility Solutions is excited to announce an opening for a talented Facility Solutions Manager to become part of our vibrant team! As the frontrunner in the building maintenance sector, we offer a diverse array of solutions to a multitude of clients. This role is crucial in guaranteeing that our clients experience top‑notch service, exceptional quality, and ultimate satisfaction.

Base pay range: $85,000.00/yr - $100,000.00/yr

Responsibilities

• Managing client accounts to ensure retention and growth through outstanding service delivery.
• Nurturing relationships with contractors and suppliers, guaranteeing quality and compliance with service agreements.
• Carrying out regular assessments and quality control checks, swiftly addressing any emerging issues.
• Leveraging City Wide's CRM system to monitor client interactions and service effectiveness.
• Guiding operational teams while ensuring comprehensive training and development initiatives are implemented.
• Working alongside internal teams to resolve challenges and execute effective solutions.
• Tracking client satisfaction metrics and compiling detailed reports for management evaluation.

Qualifications

• A minimum of 1-2 years of experience in facility management or a related field.
• A proven track record in client management and business development.
• Strong interpersonal and communication skills, both verbal and written.
• Bachelor's degree in a relevant discipline is preferred.
• Demonstrated ability to manage multiple priorities and deliver results in a fast‑paced environment.
• Proficiency in Microsoft Office Suite and familiarity with CRM systems.
• Ability to travel to client locations as needed; reliable transportation is required.

Benefits

• Base Salary $63,500 - Total Compensation Year 1 - $85,000 - $95,000 based on performance.
• Uncapped Bonus and Commissions Potential.
• Dental, medical and vision insurance.
• Life insurance paid by company.
• 401k + 4% match by company.
• 8 paid Holidays.
• Designated Territory.
• Mileage reimbursement.
• Company issued equipment (cellphone, laptop, and tablet).

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