Account Manager

City Wide Facility Solutions; Indianapolis (IN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) retirement plan with company‑m​

8 paid holidays and 15 days of PTO

Top Performer Incentive Trip

Team Outings

Profit-sharing program after 2 years

Job summary

City Wide Facility Solutions is seeking an Account Manager (Facility Solutions Manager) for our Indianapolis franchise. You will cultivate long-term client relationships, manage contractor/vendor relations, and oversee service delivery in the North/West territory.

The role emphasizes retention, negotiations, and ensuring the client’s strategy is executed with compliant contractors. Strong communication and organizational skills are essential.

Qualifications

• 3–5+ years sales and management in building maintenance, facility management, or equivalent.
• High School diploma required; bachelor’s degree highly desirable.
• Highly detail-oriented with excellent follow-through.
• Positive and outgoing; strong relationship-building skills.
• Excellent verbal and strong written communication.
• Route-based experience is desirable.
• Proficient in Microsoft Office and CRM database.
• Must have reliable transportation and active insurance.
• Must pass a background check.

Responsibilities

• Manage client relationships and drive retention across the assigned territory.
• Oversee contractor relations, compliance, and scheduling; participate in monthly paydays.
• Negotiate service agreements including pricing, staffing, and logistics.
• Perform quality control inspections and ensure adherence to statements of work.
• Supervise Account Compliance Managers to execute client strategy.
• Maintain updated client documents and records.
• Communicate issues to contractors and implement corrective plans.
• Coordinate with accounting for discrepancies in client accounts.
• Utilize City Wide CRM to document inspections and charges.

Skills

Sales & Account Mgmt

Relationship Building

Communication

Detail Orientation

Team Leadership

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

CRM database

Microsoft Office

Job description

City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, is actively seeking an Account Manager (Facility Solutions Manager) for our franchise location in Indianapolis, IN. We are one of more than 100+ markets covered across the United States and Canada. Our mission at City Wide is to build environments that elevate people.

The primary responsibilities of the Account Manager is to provide solutions to a wide range of issues clients face at their facilities in their assigned territory, while developing long-term relationships with clients and contractors to ensure high client satisfaction.

Territory: North/ West

Essential functions

• All aspects of client relationships- Retention is everyone’s job!
• Contractor (IC) relations, compliance, and removal/replacement as necessary. Actively participate in monthly IC paydays.
• Negotiate agreements with clients for additional services – determine pricing, staffing, and logistics.
• Detailed quality control inspections of client sites and consistent follow-through based on statement of work.
• Supervise and direct Account Compliance Managers; ensure the client’s strategy is executed and al services are performed correctly by assigned contractors.
• Keep all clientele documents updated and current.
• Effectively communicate all client issues with contractors- Develop and implement a plan with the team to resolve any client feedback or deficiencies in service and actively monitor compliance.
• Coordinate with accounting on any discrepancies on client accounts.
• Use City Wide’s CRM to document client inspections, adding extra charges, ACM routing, etc.

Requirements

• 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
• High School diploma required, bachelor’s degree highly desirable.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Route based experience is highly desirable.
• Proficient in Microsoft Office and knowledge of CRM database.
• Must have reliable transportation and active insurance.
• Must be able to pass a background check.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift to 25 pounds.

Benefits

• Medical, Dental, and Vision Insurance
• 401(K) retirement savings plan with company match.
• 8 paid holidays and 15 days of PTO.
• Top Performer Incentive Trip (company paid)
• Team Outings

After 2 full years at City Wide you will become eligible for our profit-sharing program!

Pay includes

$90,000 total compensation targeted in your first year!

Within the compensation, it includes the following:

• Base salary
• Car allowance
• Bonuses (quarterly)
• uncapped commission pay (first 3 months guaranteed – paid monthly)

Second year target $100-$130,000