Account Manager – Education Cleaning & Growth

Pritchard Industries, Inc.; Ridgefield Park (NJ); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Health benefits

Life insurance

Long-term disability

FSA

Growth opportunities

Job summary

Pritchard Industries, Inc. in Ridgefield, NJ seeks an Account Manager to lead commercial cleaning operations for two high school facilities and manage service delivery, scheduling, training, and performance management.

You will report to the VP of Operations and drive customer satisfaction across NJ contracts. The role requires strong leadership, strategic planning, and proven ability to meet sales and operational targets with a focus on contract compliance and team development.

Qualifications

• Black Seal Certification required or in process.
• Minimum three years progression in a janitorial or similar industry; operations management and/or building/facilities management experience preferred.
• Strong communication skills verbally and in writing with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Develop long-term strategy and annual business plans to drive growth.
• Oversee daily operations, sales activity, budgets and team personnel.
• Manage expenses related to cleaning services (delivery, labor, supplies).
• Meet with clients to ensure satisfaction and identify evolving needs.
• Review service delivery and staffing reports to spot issues.
• Analyze processes and practices considering customer needs and service expectations.
• Collaborate with leaders to evaluate location performance and regulatory trends.
• Understand client contract commitments and schedule services accordingly.
• Allocate resources and maintain inventories for client sites.
• Meet with Operations and Sales to monitor service delivery and address deficiencies.
• Oversee recruitment and training of cleaning staff and ongoing development of new staff.
• Engage with senior managers/owners to promote business.
• Perform other duties as needed.

Skills

Black Seal Certification

Operations management

Leadership

Communication skills

Problem solving

Business development

Education

Three years experience in janitorial industry

Job description

Pritchard Industries, Inc. in Ridgefield, NJ seeks an Account Manager to lead commercial cleaning operations for two high school facilities and manage service delivery, scheduling, training, and performance management.

You will report to the VP of Operations and drive customer satisfaction across NJ contracts. The role requires strong leadership, strategic planning, and proven ability to meet sales and operational targets with a focus on contract compliance and team development.