Account Manager

Pritchard Industries, Inc.; Central Valley (NY); On-site; USD 47,000 - 52,000; Full time

Benefits offered by this job

Health Benefits Package

Paid holidays and vacation time

Life insurance

Long Term Disability

FSA

Dependent Spending care

Job summary

Pritchard Industries is seeking an Account Manager to lead the Mid-Atlantic regions on cleaning operations, ensuring service commitments are met and budgets exceeded. You will oversee scheduling, training, and performance management while supporting sales growth with current customers and new business opportunities.

The role reports to the VP of Operations and demands strong leadership, strategic thinking, and hands-on management to optimize service delivery and client satisfaction across

Qualifications

• Five+ years progression in janitorial or similar industry.
• Operations or facilities management experience in a Class A building preferred.
• Strong written and verbal communication with owners, senior management, clients and vendors.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience and ideas.

Responsibilities

• Develop long-term growth strategy and annual business plans.
• Oversee daily operations, sales activity, budgets and personnel.
• Manage cleaning service expenses including delivery, labor and supplies.
• Meet regularly with clients to ensure satisfaction and identify changing needs.
• Review service delivery and staffing reports to identify issues.
• Allocate resources and schedule services to meet contracts.
• Recruit and train cleaning staff and develop new personnel.

Skills

People leadership

Client relationship management

Communication skills

Business development

Job description

We are seeking a Account Manager. This position is an integral member of the Mid-Atlantic Regions management team will be directly responsible for leading commercial cleaning operations, ensuring that service commitments are fully met, and that the business exceeds budget and growth expectations. This position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Market. This position is also responsible for managing corporate expenses related to customer deliveries; and is expected to add corporate revenues through the sales of other services to current customers, while assisting the sales team in developing an additional customer base. This position will report to the VP of Operations.

Duties Include:

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements. Building strong tenant relations through timely communications and meeting regularly in person.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications:

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management in a Class A building and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively, responding timely with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation:

• Salary: $36.00 per hour
• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Qualifications

Thought Provoking

Capable of making others think deeply on a subject

Team Player

Works well as a member of a group

Leader

Inspires teammates to follow them

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Self-Starter

Inspired to perform without outside help

Peer Recognition

Inspired to perform well by the praise of coworkers

Goal Completion

Inspired to perform well by the completion of tasks

Flexibility

Inspired to perform well when granted the ability to set your own schedule and goals

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.