Account Manager

Pritchard; Montvale (NJ); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Paid holidays and vacation time

Health Benefits Package

Life insurance, Long Term Disability,

FSA and Dependent Spending care

Opportunities for growth

Job summary

Pritchard Industries is seeking an Account Manager based in Montvale, NJ. This role is part of the NJ-Education Regional management team and will lead commercial cleaning operations at Two High School facilities, ensuring service commitments are met and contracts are complied with.

Reporting to the VP of Operations, the role oversees scheduling, training, and staff performance to meet operational and sales expectations.

Qualifications

• Minimum five years progression in a janitorial or related industry; operations/building management knowledge preferred.
• Strong written and verbal communication with owners, senior management, clients, vendors, staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Develop long-term strategy and annual business plans to drive growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage expenses related to cleaning services including labor, supplies and delivery costs.
• Meet regularly with clients to ensure satisfaction and identify changing needs and requirements.
• Review service delivery and staffing reports to identify service/contract issues.
• Analyze processes considering customer needs and service expectations.
• Meet with company leaders to evaluate location performance and regulatory trends that may impact the business.
• Understand and schedule services aligned with all customer contract commitments.
• Allocate resources and inventories of supplies to customer sites.
• Meet with Operations and Sales staff and customers to monitor service delivery and address deficiencies.
• Oversee recruitment, training and development of cleaning staff.
• Interact with senior management/owners to promote business.

Skills

janitorial industry experience

operations management

building/facilities management

communication skills

business development

Job description

• Pay or shift range: $80,000 USD to $85,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are seeking a Account Manager, based in Montvale, NJ. This position is an integral member of the NJ-Education Regional management team will be directly responsible for leading commercial cleaning operations at Two High School facilities, ensuring that service commitments are fully met, and insuring contract compliance. With customers located throughout NJ, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Contract. This position will report to the VP of Operations.

Duties Include

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications

• Minimum Five (5) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation

• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits—Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.