Account Manager

Pritchard Industries, Inc.; Ridgefield Park (NJ); On-site; USD 70,000 - 73,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Health benefits

Life insurance

Long-term disability

FSA

Growth opportunities

Job summary

Pritchard Industries, Inc. in Ridgefield, NJ seeks an Account Manager to lead commercial cleaning operations for two high school facilities and manage service delivery, scheduling, training, and performance management.

You will report to the VP of Operations and drive customer satisfaction across NJ contracts. The role requires strong leadership, strategic planning, and proven ability to meet sales and operational targets with a focus on contract compliance and team development.

Qualifications

• Black Seal Certification required or in process.
• Minimum three years progression in a janitorial or similar industry; operations management and/or building/facilities management experience preferred.
• Strong communication skills verbally and in writing with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Responsibilities

• Develop long-term strategy and annual business plans to drive growth.
• Oversee daily operations, sales activity, budgets and team personnel.
• Manage expenses related to cleaning services (delivery, labor, supplies).
• Meet with clients to ensure satisfaction and identify evolving needs.
• Review service delivery and staffing reports to spot issues.
• Analyze processes and practices considering customer needs and service expectations.
• Collaborate with leaders to evaluate location performance and regulatory trends.
• Understand client contract commitments and schedule services accordingly.
• Allocate resources and maintain inventories for client sites.
• Meet with Operations and Sales to monitor service delivery and address deficiencies.
• Oversee recruitment and training of cleaning staff and ongoing development of new staff.
• Engage with senior managers/owners to promote business.
• Perform other duties as needed.

Skills

Black Seal Certification

Operations management

Leadership

Communication skills

Problem solving

Business development

Education

Three years experience in janitorial industry

Job description

• Pay or shift range: $70,000 USD to $73,000 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

We are seeking a Account Manager, based in Ridgefield, NJ. This position is an integral member of the NJ-Education Regional management team will be directly responsible for leading commercial cleaning operations at Two High School facilities, ensuring that service commitments are fully met, and insuring contract compliance. With customers located throughout NJ, this position is responsible for overseeing the scheduling of service, training, and performance management of staff, and in meeting all operational and sales expectations for the assigned Contract. This position will report to the VP of Operations.

Duties Include

• Ensure the development of long-term strategy as well as sound annual business plans to develop growth.
• Oversee daily operations and sales activity, budgets, and team personnel.
• Manage corporation expenses relating to cleaning services including delivery costs, labor costs, supplies, etc.
• Meet regularly with clients to ensure their satisfaction with current contract services and to identify their changing needs and requirements.
• Review service delivery and staffing reports to ensure identification of service and/or contract issues.
• Analyze processes and practices considering customer needs and service expectation.
• Meet with company leaders to evaluate location performance, understand opportunities to enhance service effectiveness, and to gain insight to regulatory trends that may impact the business.
• Understand all customer contract commitments and schedule services accordingly.
• Allocate resources appropriate for customer sites and maintain appropriate inventories of supplies.
• Meet regularly with Operations and Sales staff and in addition to customers to monitor service delivery performance, identifying any deficiencies in delivery.
• Oversee the recruitment of cleaning staff, the training orientation of new staff and the continual development of new staff.
• Interaction with senior level managers and or ownership of both current and potential clients to promote business.
• Other duties as needed by company.

Qualifications

• Black Seal Certification Required (or in process)
• Minimum Three (3) years progression in a janitorial or alike industry. Operations management and/or building/facilities management and a working knowledge of the cleaning service industry is preferred.
• Strong communication skills both verbally and written ability to communicate effectively with building owners, senior management staff, clients, vendors, and staff.
• Effective problem solving, leadership, organizational and planning skills.
• Strong business development experience, skills, and ideas.

Compensation

• Paid holidays and vacation time
• Health Benefits Package
• Ancillary benefits-Life insurance, Long Term Disability, FSA, and Dependent Spending care
• Opportunity for growth

Pritchard Industries participates in E-Verify.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.