Customer Experience Specialist

ENVISION INC; Fort Riley (KS); On-site; USD 34,385,000 - 45,847,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Life Insurance

Medical, Dental, Vision

FSA Plans

10 Paid Holidays

PTO & Vacation

Tuition Reimbursement

Job summary

Envision, Inc. operates a Base Store at Fort Riley, delivering merchandise and service to military personnel and their families.

You will stock shelves, operate the cash register, process payments, create orders and assist with deliveries while maintaining a high standard of customer service. Responsibilities include answering questions, quoting prices, helping with loading/unloading, and keeping the store clean and organized.

Qualifications

• High school diploma or GED required.
• Retail or warehouse experience preferred, military experience appreciated.
• Forklift certification and valid driver’s license required.
• Knowledge of customer service principles and safety practices.

Responsibilities

• Answer customers’ questions about merchandise and assist with selections.
• Operate cash register and process payments at checkout.
• Stock shelves and maintain store appearance and cleanliness.
• Assist with loading/unloading, deliveries, and transporting large purchases.
• Quote prices, create orders, and provide exceptional customer service.
• Safeguard store assets and comply with DOT and safety requirements.

Skills

Customer service

Cash register

Forklift operation

Delivery coordination

Education

High school diploma or GED

Tools

Forklift

Pallet jack

Job description

Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference.We offer team members:Careers with purposeTeamwork environmentAmazing 401K Retirement PlanEnvision Paid Life InsuranceMedical, Dental, Vision, FSA Plans10 Paid HolidaysPTO & VacationTuition ReimbursementPOSITION SUMMARYResponsible for stocking, cash register operation, quotes, taking payments, creating orders and customer service at an Envision Base Store located on military bases; delivered merchandise orders to customers as necessary.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS INCLUDEAnswer customers’ questions about merchandise and advise customers on merchandise selection.Work closely with customers to resolve any customer service-related issues.Assist store management with price quotes as needed.Help fellow cashier/stockers with questions, tasking’s, and overall assistance.Help ensure safeguarding of store assets and inventory.Maintain the Envision standard for exceptional customer service.Operate cash register as needed, to total customer’s merchandise selection at checkout counter and collect payment for purchases.Pack customer purchases in bags or cartons.Assist customers in transporting large purchases to their vehicles.Assist with maintaining the store and warehouse is in a clean and orderly manner.Stock shelves, racks, and bins with merchandise.Create displays that are visually appealing as well as maintaining the overall appearance of the store.Assist with identifying and moving slow moving stock to clearance area.Label products with barcode labels.Assist with Delivering merchandise to outside customers, operating Envision delivery vehicle in a safe and respectful manner. Obtain delivery receipt signature.Assist with loading trucks for shipment and unloading merchandise for receiving as needed using a Forklift and/or Pallet Jack.Flexibility to perform other duties as assigned.JOB REQUIREMENTS INCLUDE (List as required or preferred)Education: High school diploma or GED equivalent required.Experience: Previous experience in retail sales and/or with warehouse functions or Military experience preferred.Knowledge/Skills:Possess a good work attitude and a willingness to carry out instructions, and other duties as required, while working with all Envision employees as a team.Proficient knowledge of customer service principles, including customer needs assessment and resolution, meeting quality service standards, and evaluation of customer satisfaction.Basic knowledge of computer applications.Basic knowledge of customer service principles, including customer needs assessment, meeting quality service standards, and evaluation of customer satisfaction.Ability to project a professional image to the public.Must possess organizational and mathematical skills.Ability to drive a forklift/pallet lift and delivery vehicle, and maintain a current, valid state driver’s license and driving record.Proficient knowledge of transportation DOT regulations and procedures.Must possess organizational, mathematical, and problem-solving skills.Licenses/Certifications:Current driver’s license and driving record in good standing.Ability to successfully complete required DOT driver’s certification and successfully complete DOT physical and drug screen, per DOT regulations.Must maintain a current forklift certification.SUPERVISORY RESPONSIBILITIESTotal Number of Employees Directly Supervising: _0__Number of Subordinate Supervisors Reporting to Position: _0__VISION REQUIREMENTS INCLUDE (check one)Can be performed with or without assistive technology:___ Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.___ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach; performing non-repetitive tasks such as carpentry work or repairing machinery.___ Required to review/inspect own assigned work, the work of others, or facilities or structures.Requires normal (or corrected to normal) vision/acuity:_X_ Required to operate motor vehicles and/or heavy equipment such as forklifts._X_ Required to perform activities such as: operating machinery and/or power tools at or within arm’s reach.COMMENTSEnvision, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of any legally protected status or characteristic. Protected veterans and individuals with disabilities are encouraged to apply.Envision, Inc. employs and advances in employment individuals with disabilities and protected veterans, and does not discriminate on the basis of disability or veteran status in its hiring or employment practices.Reasonable accommodations are available to enable individuals with disabilities to perform the essential functions of a position.To improve the quality of life and provide inspiration and opportunity for people who are blind or visually impaired through employment, outreach, rehabilitation, education and research.”Envisions Core Values are the authentic, unwavering principals that define and support our culture.IntegrityCuriosityPassionInitiativeTeamworkExcellencePHYSICAL REQUIREMENTS INCLUDEIn an average workday, employee must:TaskNoneOccasionalFrequentConstantStandxWalkxSitxBend/stoopxClimbxReach above shouldersxSquat/crouch/kneelxPush/pullxLiftxUsual amount26-50 lbs.CarryxUsual amount26-50 lbs.Employee must use hands for repetitive action such as:TaskRightHandLeftHandSimple graspingYesYesFirm graspingYesYesFine manipulationYesYesWORKING CONDITIONS INCLUDEIn an average workday, employee is exposed to:TaskNoneOccasionalFrequentConstantGeneral shop or store conditionsxGeneral office environmentxHumid, extreme hot/cold temps (non-weather)xOutdoor weather conditionsxFumes or airborne particlesxFluorescent lightsxMoving, mechanical partsxToxic chemicalsxLoud noise intensity levelsxRisk of electrical shockxTravel for jobx