Account Manager – Customer Success & Project Delivery

VoltForce; Oakland (CA); On-site; USD 120,000 - 170,000; Full time

Job summary

VoltForce is partnering with a confidential client in the San Francisco Bay Area to recruit an Account Manager who blends customer success, project management, and strategic account leadership. You will own client relationships, drive implementations from kickoff to delivery, and coordinate with Product, Engineering, Data Science, and Customer Support.

The ideal candidate will communicate effectively with technical and business stakeholders, and language skills in Japanese, Korean, or Mandarin

Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.

Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Skills

Account Management

Project Management

Customer Success

Stakeholder Management

Cross-functional Leadership

Communication

Education

Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or related field

Job description

VoltForce is partnering with a confidential client in the San Francisco Bay Area to recruit an Account Manager who blends customer success, project management, and strategic account leadership. You will own client relationships, drive implementations from kickoff to delivery, and coordinate with Product, Engineering, Data Science, and Customer Support.

The ideal candidate will communicate effectively with technical and business stakeholders, and language skills in Japanese, Korean, or Mandarin