Senior Account Manager

VoltForce; Oakland (CA); Presencial; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

VoltForce is partnering with a confidential client in the San Francisco Bay Area to recruit an Account Manager who blends customer success, project management, and strategic account leadership. You will own client relationships, drive implementations from kickoff to delivery, and coordinate with Product, Engineering, Data Science, and Customer Support.

The ideal candidate will communicate effectively with technical and business stakeholders, and language skills in Japanese, Korean, or Mandarin

Formación

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field.
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role.
• Proven experience leading complex customer-facing projects.

Responsabilidades

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders.
• Lead customer implementation and delivery projects from kickoff through completion.
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies.
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams.
• Monitor project progress, manage risks, and communicate status to executive stakeholders.
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations.
• Facilitate governance meetings, business reviews, and executive updates.
• Drive customer adoption and long-term success while identifying opportunities for future engagement.
• Gather customer feedback to influence product and service improvements.

Conocimientos

Account Management

Project Management

Customer Success

Stakeholder Management

Cross-functional Leadership

Communication

Educación

Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or related field

Descripción del empleo

Account Manager (Customer Success & Project Management)

Confidential client. Search led by VoltForce.

Location: San Francisco Bay Area

Department: Commercial Operations

Reports To: Chief Commercial Officer (CCO)

About The Company

VoltForce is working with an early-stage materials-inspection company on the search for an Account Manager. Our client helps manufacturers make better, safer, and more reliable micro- and nano-scale materials, the building blocks of critical sectors like energy storage, semiconductors, aerospace, and power systems. As demand surges and production grows more complex and faster, small undetected variations during manufacturing lead to waste, lower performance, higher cost, and safety risk, leaving manufacturers with little visibility into the quality of what they produce.

The company's platform changes that. It scans materials without damaging them, pairing a novel sensing approach with physics-informed machine learning to capture real-time signals that conventional methods cannot access. Those signals give manufacturers rare visibility into how materials behave as they are made.

The company turns that hidden data into actionable intelligence, helping manufacturers reduce variability and increase yield and performance. The platform can run as a standalone tool or integrate directly into production lines, and it is already in early deployment with leading global manufacturers.

Position Summary

Our client is seeking an experienced Account Manager who excels at managing customer relationships while leading projects from planning through execution. The role combines customer engagement, project coordination, and strategic account management to ensure successful delivery of customer initiatives.

The ideal candidate has strong project management experience, enjoys working with cross-functional teams, and can communicate effectively with both technical and business stakeholders. Business proficiency in Japanese, Korean, or Mandarin Chinese is highly desirable to support a growing customer base across Asia.

Key Responsibilities

• Serve as the primary point of contact for assigned customer accounts and build trusted relationships with customer stakeholders
• Lead customer implementation and delivery projects from kickoff through completion
• Develop project plans, schedules, milestones, budgets, and risk mitigation strategies
• Coordinate cross-functional teams including Product, Engineering, Data Science, Customer Support, and customer teams
• Monitor project progress, manage risks, and communicate status to executive stakeholders
• Manage change requests and ensure projects are delivered on time, within scope, and to customer expectations
• Facilitate governance meetings, business reviews, and executive updates
• Drive customer adoption and long-term success while identifying opportunities for future engagement
• Gather customer feedback to influence product and service improvements

Required Qualifications

• Bachelor's degree in Business, Engineering, Information Systems, Supply Chain, or a related field
• 7+ years of experience in Account Management, Project Management, Customer Delivery, Consulting, Enterprise Program Management, or a related customer-facing role
• Proven experience leading complex customer-facing projects
• Strong project planning, scheduling, stakeholder management, and organizational skills
• Experience coordinating cross-functional teams and managing multiple priorities
• Excellent written, verbal, presentation, and problem-solving skills

Preferred Qualifications

• Business-level Japanese, Korean, or Mandarin Chinese language proficiency (spoken and written)
• Experience in the battery, semiconductor, aerospace, or automotive industries
• Experience working with customers in Japan and/or South Korea
• Experience with AI, analytics, optimization, or enterprise software implementations
• Experience working with international customers and multicultural teams

Core Competencies

• Project management
• Customer relationship management
• Stakeholder communication
• Risk management
• Cross-functional leadership
• Strategic planning
• Problem solving
• Organizational change management

Success Measures

• Successful on-time project delivery
• Customer satisfaction and retention
• Achievement of project milestones and business outcomes
• Effective risk management and issue resolution
• Customer adoption of the company's solutions
• Growth of existing customer relationships

Why This Role

Join a growing team delivering AI and ML driven optimization solutions to global customers. Lead impactful projects, collaborate across functions, and help customers realize measurable business value.