Customer Success Manager — AI Compute Platform

Volta; Palo Alto (CA); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Equity in Volta

Retirement contributions

Health benefits

Vacation days

Job summary

Volta is seeking a Customer Success Manager in Palo Alto to own the customer relationship after sale, guiding onboarding, adoption, and ongoing success. You will work closely with service operations and support to ensure customers realize real value from Volta's compute platform.

This relationship-first role requires you to manage multiple accounts, monitor health, and collaborate with product/engineering to drive renewals and expansions while building scalable onboarding playbooks.

Qualifications

• Experience in a customer success or account management role in technical B2B or infrastructure/cloud environments.
• Strong relationship-building and communication skills.
• Comfortable engaging with both technical and business stakeholders.
• A proactive, data-informed approach to account health and risk management.

Responsibilities

• Own the customer relationship post-sale, from onboarding through ongoing account management.
• Support customer onboarding, helping new customers get set up and adopt the platform successfully.
• Monitor account health and proactively flag risks or opportunities.
• Partner with support and service operations to resolve customer issues and escalations.
• Run regular business reviews with customers to track value and surface needs.
• Advocate for customer needs internally, feeding insight into product and engineering.
• Support renewal and expansion conversations with account and sales teams.
• Build repeatable onboarding and success playbooks as the customer base grows.

Skills

Relationship-building

Communication

Stakeholder management

Proactive data-driven

Account portfolio management

Job description

Volta is seeking a Customer Success Manager in Palo Alto to own the customer relationship after sale, guiding onboarding, adoption, and ongoing success. You will work closely with service operations and support to ensure customers realize real value from Volta's compute platform.

This relationship-first role requires you to manage multiple accounts, monitor health, and collaborate with product/engineering to drive renewals and expansions while building scalable onboarding playbooks.