Account Manager / Customer Specialist

RnR - Rental Concepts; Longview (TX); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

RnR - Rental Concepts is seeking an Account Manager / Collection Specialist who will contact customers with expired rental agreements and work to renew or resell. The role blends sales with collections, emphasizing customer education and upselling opportunities. Fluency in English is required; Spanish desirable.

Base pay, commissions, bonuses, and a full benefits package are offered. Responsibilities include reaching out by phone, visiting customers if needed, scheduling turn-ins when necessary,

Formación

• Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.

Responsabilidades

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.
• Fluency in English is a must, fluency in Spanish is highly desirable.

Conocimientos

Sales agent

Rental agent

Account executive

Account manager

Account collection

Rent to own

Automative sales

Descripción del empleo

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is very helpful to the success at this job.

Requirements/Responsibilities

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.
• Fluency in English is a must, fluency in Spanish is highly desirable.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

Valid State Driver License with a clean driving history

We conduct drug screen, & background check

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.