Account Manager, Commercial Insurance (Construction)

Insurance Office of America; Winter Haven (FL); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid holidays

Career progression

Job summary

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, renewals, and client service. The role supports construction, contractors, and habitational accounts with required P&C licensing.

The position offers hybrid work (1 day in NY offices or remote for Eastern/Central time zones) and a focus on service excellence, data accuracy, and collaboration with the account team.

Qualifications

• 3–5 years of account management experience or 5+ years in the insurance industry.
• Active property & casualty (P&C) licensing; CIC or equivalent preferred
• Strong analytical, problem-solving, and decision-making skills
• Exceptional customer service, communication, multitasking, and organizational abilities

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues.
• Handle policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals; renewals process and proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure data accuracy and timeliness across systems.
• Communicate workload status and issues to the account team.
• Deliver proactive service and anticipate client needs.
• Stay updated on company policies and procedures.
• Pursue continuous improvement and champion IOA values.

Skills

Account management

P&C licensing

CIC designation

Analytical thinking

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America seeks an Account Manager - Commercial Lines to manage a book of business, renewals, and client service. The role supports construction, contractors, and habitational accounts with required P&C licensing.

The position offers hybrid work (1 day in NY offices or remote for Eastern/Central time zones) and a focus on service excellence, data accuracy, and collaboration with the account team.