Account Manager - Commercial Insurance (Construction)

Insurance Office of America; Cary (NC); Hybrid; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401K with employer match

Career growth opportunities

Work-life balance

Community service

Supportive team environment

Job summary

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensure retention, and support new business opportunities. The role requires active P&C licensing and strong client service skills.

The position offers hybrid work (1 day in NY area) or fully remote for Eastern/Central Time Zone residents, with a focus on policy administration, billing, claims analysis, and renewals. Competitive salary and benefits provided.

Qualifications

• 3–5 years of account management experience, or 5+ years in insurance.
• Active property & casualty licensing.
• CIC or equivalent designation preferred.
• Strong analytical, problem-solving and decision-making skills.
• Exceptional customer service, communication, multitasking and organizational skills.
• Proficiency in MS Office.
• High School Diploma (or equivalent).

Responsibilities

• Manage an assigned book of business, ensuring retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities.
• Resolve complex issues accurately and without errors.
• Renewals, policy management, billing and claims support.
• Monitor delinquent accounts and collect balances.
• Maintain agency management systems and carrier/vendor platforms.
• Maintain timely communication with the account team.
• Deliver proactive service and champion IOA values.

Skills

Account management

P&C licensing

CIC designation

Analytical skills

Customer service

Communication

Multitasking

Organizational skills

MS Office

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office of America is seeking an Account Manager - Commercial Lines to manage an assigned book of business, ensure retention, and support new business opportunities. The role requires active P&C licensing and strong client service skills.

The position offers hybrid work (1 day in NY area) or fully remote for Eastern/Central Time Zone residents, with a focus on policy administration, billing, claims analysis, and renewals. Competitive salary and benefits provided.