ACCOUNT MANAGER / COLLECTION SPECIALIST

RNR - Ozarkga (Rental Concepts); Warner Robins (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Commissions & bonuses

Benefits package

Job summary

ZippyApp Talentral Corp. is looking for an Account Manager/Collection Specialist to contact customers with expired Rental Agreements and work toward renewals and re-sales. The role blends sales responsibilities with collection activities and may involve field visits to discuss accounts or pickup merchandise.

The position offers competitive pay, commissions, bonuses, and a full benefits package, with prior sales or rental experience being highly useful.

Qualifications

• Prior sales or account management experience is required.
• Valid State Driver License with clean driving history; willingness to travel to customer locations.
• Drug screen and background check required.

Responsibilities

• Contact expired rental customers to assess needs and renew or arrange pickup.
• Maintain diligence, urgency, and consistency in accounts management.
• Call references on non-responsive accounts.
• Mail letters according to the mail program.
• Identify renewal opportunities and schedule voluntary merchandise turn-ins.
• Manage field collections and de-installations where needed.
• Company offers base pay, commissions, bonuses, and benefits.

Skills

Sales experience

Account management

Collection experience

Customer service

Phone outreach

Negotiation

Job description

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job.Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo

Requirements/Responsibilities

• * Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• * Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• * Contact references on all accounts that do not return calls.
• * Mail letters according to mail program.
• * Recognize and create opportunities to renew customer agreements* Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.* Handle field collections and de-installations.
• We offer competitive base pay, commissions, bonuses and a complete benefits package.
• Requirements:Valid State Driver License with a clean driving historyWe conduct drug screen, & background checkPrior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.
• Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo