ACCOUNT MANAGER / COLLECTION SPECIALIST

Chick-fil-A Western Center Blvd; Columbus (GA); Presencial; USD 42 000 - 70 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Bonus and commissions

Benefits package

Competitive base pay

Resumo da oferta

Chick-fil-A Western Center Blvd seeks an Account Manager / Collection Specialist to reconnect with customers whose Rental Agreements have expired. The role blends sales and collections through phone calls, aiming to renew or re-sell agreements while educating customers on options.

The position emphasizes proactive account management, field follow-ups when needed, and building renewals. Prior related sales or rental experience is advantageous, with competitive pay and benefits.

Qualificações

• Valid state driver license with clean driving history.
• Drug screen and background check required.
• Experience in sales, rental, account management or collections is beneficial.

Responsabilidades

• Contact customers with expired rental agreements to discuss needs and problem resolution, primarily by phone.
• Aim to re-sell or renew rental agreements and educate customers rather than just collecting debt.
• Manage field collections and arrange voluntary merchandise turn-ins when needed.
• Build opportunities to renew customer agreements and maintain accounts.
• Communicate with references and send letters per program guidelines.

Conhecimentos

Sales experience

Account management

Phone-based collections

Customer service

Descrição da oferta de emprego

Account Manager is responsible for contacting all customers who’s Rental Agreements have expired and working with them in whatever it is feasible to maintain the account. This position, though requiring extensive telephone collection type activity, is more a sales than a collections job.

The Account Manager’s priority is to re-sell the Rental Agreement and educate the customer rather than simply calling to collect money.

Account Manager / Collection Specialist is a great opportunity and offers great pay and benefits.

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automotive sales is very helpful to the success at this job.

Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, RepoAccount Manager / Collection Specialist main responsibilities include, but are not limited to the following:

• Contact all customers whose Rental Agreements have expired for non-renewal and determine the customer’s need, expectation or problem. This will most often be done by phone but may require going to the customer’s residence to either discuss their account or pick up the merchandise either at the customer’s request or as a dictated by Company Policy.
• Demonstrate diligence, urgency, impartiality and consistency regarding accounts management.
• Contact references on all accounts that do not return calls.
• Mail letters according to mail program.
• Recognize and create opportunities to renew customer agreements
• Schedule voluntary turn-ins of merchandise when bringing a Rental Agreement current is not likely.
• Handle field collections and de-installations.

We offer competitive base pay, commissions, bonuses and a complete benefits package.

Requirements

Valid State Driver License with a clean driving history

We conduct drug screen, & background check

Prior experience as sales agent, rental agent, account executive, account manager, account collection, rent to own, automative sales is important to the success at this job.

Related: Rent to own, Aaron’s, Rent a Center, Buddy’s, Rim Tyme, Rent a wheel, Account Manager, Collections, Repo