On-Site Account Manager II — Payroll Tech Support

AptaChem Consulting LLC; Meridian (ID); On-site; USD 52,000 - 57,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Career development

Job summary

Paylocity in Meridian, Idaho, is hiring for an Account Manager II to resolve client payroll and HR system challenges while building strong relationships. You will deliver high-quality support through phone, Zoom, and email, acting as the primary contact within a dedicated client team.

This role emphasizes problem solving, timely solutions, and cross-functional collaboration. Candidates should have a bachelor's degree and at least one year in a customer-facing or technical support role, with

Qualifications

• Bachelor’s degree and 1 year in technical support or high-volume roles.
• Strong written communication for business correspondence.
• Proficient with Microsoft Office and Excel.
• Analytical thinker with time management and problem-solving skills.

Responsibilities

• Resolve payroll and HR system issues while maintaining client relationships.
• Prioritize issues to meet performance metrics and service levels.
• Communicate clearly with clients via phone, Zoom, and email.
• Collaborate with internal teams to provide optimal solutions.
• Document issues and use payroll policies during support.

Skills

Analytical thinking

Problem solving

Time management

Communication

Team player

Attention to detail

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

Job description

Paylocity in Meridian, Idaho, is hiring for an Account Manager II to resolve client payroll and HR system challenges while building strong relationships. You will deliver high-quality support through phone, Zoom, and email, acting as the primary contact within a dedicated client team.

This role emphasizes problem solving, timely solutions, and cross-functional collaboration. Candidates should have a bachelor's degree and at least one year in a customer-facing or technical support role, with