Sr. Account Manager - Renewals/Expansion

Ladders; United States; Remote; USD 140,000 - 175,000; Full time

Benefits offered by this job

Health insurance

Unlimited PTO

Upward mobility

L&D stipend

Wealth advisor

401k plan

Family Leave

Fertility & Adoption Benefits

Equal compensation

Job summary

Ladders is seeking a Sr. Account Manager for renewals and expansion to own revenue across existing accounts in a remote US-based role.

You will develop multi-year account plans, build trusted relationships with senior technical stakeholders, and coordinate cross-functionally to deliver a high-touch customer growth strategy. The position requires disciplined execution, strong discovery skills, and clear executive communication in technical environments.

Qualifications

• 3+ years in account management or software sales at a B2B software company with a renewal or expansion quota.
• Experience selling to technical buyers, particularly in developer tools, DevOps, or security products.
• Strong discovery skills to identify real pain points in engineering environments.
• Ability to manage long-term relationships and communicate effectively at the executive level.
• Proficient in MEDDPICC methodology and disciplined in its application.
• Detail-oriented with a reliable system for tracking account health and renewal timelines.
• Ownership mentality, proactively addressing blockers and pushing deals forward.

Responsibilities

• Own renewal and expansion revenue across existing customer accounts, meeting quarterly and annual targets.
• Develop multi-year account plans identifying key stakeholders and expansion opportunities.
• Ensure predictable renewals by reinforcing value and monitoring account health.
• Build relationships with senior technical leaders, becoming a trusted advisor.
• Coordinate cross-functionally to deliver a high-touch growth strategy for each customer.
• Maintain a clean sales process using MEDDPICC and keep Salesforce updated for accurate forecasting.

Skills

3+ years in account management

Experience selling to technical buyers

Strong discovery skills

Executive-level communication

MEDDPICC methodology

Account health tracking

Ownership mindset

Tools

MEDDPICC

Job description

For our client, we are seeking a Sr. Account Manager - Renewals/Expansion to join the team of a leader in the Information Technology space.

This role will own renewal and expansion revenue across existing customer accounts, with a strong focus on predictable growth and retention. You will develop multi-year account plans, build trusted relationships with senior technical stakeholders, and coordinate cross-functionally to deliver a high-touch customer growth strategy. The position requires disciplined execution, strong discovery skills, and clear executive communication in technical environments.

Location: Remote

Compensation: $140,000 – $175,000 annually

Responsibilities

• Own renewal and expansion revenue across existing customer accounts, meeting quarterly and annual targets
• Develop multi-year account plans identifying key stakeholders and expansion opportunities
• Ensure predictable renewals by reinforcing value and monitoring account health
• Build relationships with senior technical leaders, becoming a trusted advisor
• Coordinate cross-functionally to deliver a high-touch growth strategy for each customer
• Maintain a clean sales process using MEDDPICC and keep Salesforce updated for accurate forecasting

Qualifications

• 3+ years in account management or software sales at a B2B software company with a renewal or expansion quota
• Experience selling to technical buyers, particularly in developer tools, DevOps, or security products
• Strong discovery skills to identify real pain points in engineering environments
• Ability to manage long-term relationships and communicate effectively at the executive level
• Proficient in MEDDPICC methodology and disciplined in its application
• Detail-oriented with a reliable system for tracking account health and renewal timelines
• Ownership mentality, proactively addressing blockers and pushing deals forward

Benefits

• Premium health insurance (medical, dental, vision)
• Guilt-free unlimited PTO with a strongly encouraged minimum of 3 weeks
• Opportunities for upward mobility
• Learning and Development stipend
• Access to a wealth advisor
• 401k plan
• Pregnancy & Family Leave
• Fertility & Adoption Benefits
• Equal compensation regardless of gender or race

Our client is an equal opportunity employer.