Client Account Executive

Bizlibrary; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Remote work US

Competitive salary

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

401K match

Paid holidays

Company laptop

Home office stipend

Referral bonuses

Disability insurance

Life insurance

Development opportunities

Parental leave

Job summary

BizLibrary is seeking a strategic customer success professional to drive retention, expansion, and executive engagement across a defined book of business. You will reduce churn, close expansion opportunities, and nurture senior stakeholder relationships to ensure long-term success.

In this remote, full-time role, you will monitor health signals, coordinate with sales and product teams, and advocate for clients to maximize renewal revenue.

Qualifications

• 3+ years of experience in account management, customer success, or sales.
• Experience selling into HR decision makers and navigating complex stakeholder environments.
• Experience selling SaaS or a subscription-based business.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis.
• Exceptional executive communication skills, with the ability to influence at all levels.

Responsibilities

• Drive retention, expansion, and executive engagement across a defined book of business.
• Reduce churn and close expansion opportunities while managing risk.
• Monitor customer health, product adoption, and renewal risks.
• Build high-level relationships with customer executives to align strategic goals.

Skills

Account management

Executive communication

Sales

SaaS sales

Tools

Salesforce

Data analysis tools

Job description

Job Type: Full-Time

We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.

#LI-REMOTE

Key Responsibilities

• Customer Retention & Risk Management
• Execute strategies to improve gross retention (reducing churn) and net retention (expansion growth).
• Proactively identify and mitigate at-risk accounts, ensuring long-term customer success.
• Monitor customer health scores, product adoption, and renewal risks.
• Upsell & Expansion
• Identify, qualify, and close upsell and cross-sell opportunities within a defined book of business.
• Effectively manage the upsell pipeline, ensuring a formalized sales process is followed.
• Add revenue to the overall book of business through existing customer growth.
• Executive-Level Customer Communication
• Build and maintain high-level relationships with customer executives to ensure alignment on strategic goals.
• Ensure consistent communication with customer executives to strengthen long-term partnerships.

Qualifications and Experience

• 3+ years of experience in account management, customer success, or sales
• Experience selling into HR decision makers and navigating complex stakeholder environments
• Experience selling SaaS or a subscription-based business required.
• Strong experience with CRM (Salesforce preferred) and customer success data analysis
• Exceptional executive communication skills, with the ability to influence at all levels.

Benefits:

• -Work from anywherewithin the US for most roles
• -Competitive Salary
• -Medical, Dental, and Vision Insurance
• -Flexible PTO
• -401K - 100% vested with ~4% match
• -12 Paid Holidays
• -Company Laptop
• -Reimbursement for home office expenses
• -Employee Referral Bonuses
• -Short-Term and Long-Term Disability Insurance
• -FSA & HSA Options
• -Life Insurance
• -Personal and Professional Development
• -Employee Assistance Program (Mental Health)
• -Parental Leave + baby bonus