Account Manager - Business Services

Rowan-Cabarrus Community College; Kannapolis (NC); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Rowan-Cabarrus Community College is seeking an Account Manager in the Business Services team to develop and sell contract training and open enrollment offerings for corporate and continuing education in Kannapolis, NC.

The role focuses on identifying client needs, providing solutions, and collaborating with internal teams to deliver programs for business and government clients. Occasional travel and flexible hours may be required.

Qualifications

• Bachelor’s degree and 2+ years related experience or equivalent combination.
• Proven ability to develop and manage business accounts.
• Knowledge of contract training in continuing education is a plus.
• Excellent communication and organizational skills.

Responsibilities

• Manage corporate contract training for business, industry, municipalities, and government agencies.
• Cross-functional responsibilities for the North Carolina Manufacturing Institute, BioWork & Aseptic Manufacturing, Supply Chain & Logistics.
• Monitor day-to-day business development activities to ensure offerings meet client needs.
• May supervise other employees, contract employees and/or student workers and handle hiring/disciplinary steps as needed.
• Evaluate services and instructors; monitor budgets; develop program offerings and trainings.

Skills

Existing business contacts

Sales experience

Cold calling

Contract training knowledge

Education

Bachelor’s degree in related field

Job description

The Account Manager with the Business Services Team will act as a contact between Rowan-Cabarrus Community College ( RCCC ) and local business/industry to facilitate and collaborate all services offerings provided by the college. Primarily, this will be business development and sales of contract training and/or open enrollment offerings for corporate and continuing education. The account manager will attempt to identify and understand the client’s needs and provide solutions. Individuals will evaluate and adapt new strategies to keep up with current business trends. Account managers may work on client projects individually or through collaboration with internal associates.

Required Education/Experience

• Bachelor’s degree in field related to area of assignment and two (2) years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Preferred Education/Experience/Skills

• Existing business and industry contacts in Rowan and Cabarrus Counties as well as sales experience which includes cold calling.
• Knowledge of contract training in the continuing education setting would be beneficial.

Other Knowledge, Skills and Abilities

An Account Manager must be inventive, flexible, and adaptable, being able to manage multiple projects at once and at times, in a fast paced environment. In addition, they must be inventive and resourceful, have strong marketing skills and have a good technical background with regard to previous and current business and industry trends. He/she must also be target oriented, a team player, schematic, enthusiastic, and ambitious; a good problem solver; computer literate; an effective communicator; well organized and capable of drawing relevant insights to meet the client’s expectations, and possess a wide personal network to help in finding new leads and signing potential clients.

Department

Account Manager, Business Services - Con Ed

Work Hours

Normal working hours are 8:00am to 5:00pm, Monday through Friday. However, there will be occasions where work is required before or after normal working hours, holidays, weekends, and school calendar breaks. Local travel is required. Out of state travel is limited but sometimes required for special trainings/conferences. The office is located on our Kannapolis campus in the Advanced Technology Center ( ATC ).

Posting Date

Posting Date: 08/14/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Duties & Responsibilities

Duty and Responsibility:

Management of corporate contract training for business, industry, municipalities, and government agencies.

Duty and Responsibility:

Cross-functional responsibilities for the North Carolina Manufacturing Institute, BioWork & Aseptic Manufacturing, Supply Chain & Logistics.

Duty and Responsibility:

Monitors and participates in day-to-day business development activities and services; ensuring service offerings meet specified needs and requirements.

Duty and Responsibility:

May supervise other employees, contract employees and/or student workers to include: prioritizing and assigning work; conducting performance evaluations; ensuring workers are trained; ensuring that workers follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.

Duty and Responsibility:

Evaluate services and instructors; monitor budget(s); coordinate contract services; select instructors; develop program offerings and trainings.

Duty and Responsibility:

Perform other duties of a similar nature or level as needed.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is your highest degree attained
  • High School / G.E.D.
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral
• * Briefly describe your experience developing and managing business accounts.

  (Open Ended Question)

• * How many years experience do you have in positions of leadership?
  • 0-<2 years
  • 2-<5 years
  • 5-<8 years
  • 8+ years
• * How many years of direct customer service experience do you have?
  • Less than 2
  • 2 - 5
  • 5+

Required Documents

Required Documents
• Resume
Optional Documents
• Cover Letter
• Transcript 1
• Other Document
• Transcript 2
• Other Document 2
• Misc

Accessibility & Accommodations

Rowan-Cabarrus Community College is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, Contact Human Resources Department