Academic Services Technician

Rowan-Cabarrus Community College; Concord, Northern (NC, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

Rowan-Cabarrus Community College seeks an Academic Services Technician to provide administrative and operational support to the Academic Programs division, coordinating daily office operations and aiding deans to ensure efficient department workflows.

Located on South Campus, Concord, NC, the role requires solid clerical experience and familiarity with Colleague software. The position offers varied hours and opportunities to collaborate with faculty, staff, students and community partners.

Qualifications

• Two years clerical, customer service, or office experience required.
• Preference for two years’ office management/secretarial experience and Colleague knowledge.

Responsibilities

• Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; Maintains related records.
• Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.
• Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.
• Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.
• Drafts and types a variety of business documents, including letters, memos, contracts, and/or other related documents.
• Monitors and maintains inventory which includes creating purchasing orders and monitoring expenses. Monitors and maintains inventory and supplies.
• May prioritize and assign work to student workers; monitor the performance of student workers; and train student workers on work methods and procedures.
• Performs other duties of a similar nature or level.

Skills

Clerical experience

Customer service

Office experience

Office management

Secretarial

Colleague knowledge

Education

High School Diploma or equivalent

Tools

Colleague

Job description

Reporting directly to the Director of Career and College Promise Programs ( CCP ), the Academic Services Technician provides administrative and operational support to the Academic Programs division. This position is responsible for coordinating daily office operations while performing a variety of administrative functions.
The Academic Services Technician also provides support to our academic deans to ensure efficient departmental operations and understanding throughout our faculty, staff, students and community partners.

Required Education/Experience:

• High School Diploma or equivalent (G.E.D.), and two (2) years of clerical, customer service, or office experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Preferred Education/Experience/Skills:

• Minimum of two years’ office management and secretarial experience and knowledge of Colleague

Other Knowledge, Skills and Abilities:

Department:

Department: Early College - Career College Promise

Work Hours:

Varies.
Located on South Campus, Concord, NC

Posting Date:

Posting Date: 08/28/2026

Closing Date:

Closing Date: 09/27/2026

Open Until Filled No

Special Instructions to Applicants:

Duties & Responsibilities

Duty and Responsibility:

1. Initiates, processes, and reviews routine and/or specialized paperwork, forms, reports, data, and/or confidential information related to assigned area of responsibility, ensuring completeness and accuracy of information; Maintains related records. May record meeting minutes.

Duty and Responsibility:

2. Performs various clerical duties, utilizing standard office equipment, to include: distributing mail; making photocopies; sending faxes; and scheduling appointments and/or department activities.

Duty and Responsibility:

3. Responds to requests for information, in person, via e-mail, and over the phone; takes and transmits messages; answers routine questions and provides information; directs visitors to appropriate locations.

Duty and Responsibility:

4. Prepares and/or enters a variety of information into applicable documents, spreadsheets, documents, invoices, databases, logs, forms, and/or other related areas, utilizing established guidelines and procedures. Performs basic quantitative and qualitative reviews of data.

Duty and Responsibility:

5. Drafts and types a variety of business documents, including letters, memos, contracts, and/or other related documents.

Duty and Responsibility:

6. Monitors and maintains inventory which includes creating purchasing orders and monitoring expenses. Monitors and maintains inventory and supplies.

Duty and Responsibility:

7. May prioritize and assign work to student workers; monitor the performance of student workers; and train student workers on work methods and procedures.

Duty and Responsibility:

8. Performs other duties of a similar nature or level.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• What is your highest degree attained
  • High School / G.E.D.
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral
• Do you have at least two (2) years of clerical, customer service, or office experience; or, an equivalent combination of education and experience?
  • Yes
  • No

Required Documents

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcript 1
• Other Document
• Transcript 2
• Misc

Accessibility & Accommodations
Rowan-Cabarrus Community College is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, Contact Human Resources Department