Account Manager - Training Services

Rowan-Cabarrus Community College; Northern (KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Rowan-Cabarrus Community College seeks an Account Manager for the Business Services team. The role focuses on business development and sales of contract training and open enrollment offerings for corporate and continuing education, serving as the liaison between RCCC and local business/industry.

The position requires a Bachelor’s degree (or equivalent) with two years of related experience, and involves coordinating services with internal teams and potentially supervising staff.

Qualifications

• Bachelor’s degree in field related to assignment with 2 years related experience or equivalent.
• Experience developing and managing business accounts.

Responsibilities

• Manage corporate contract training for business, industry, municipalities, and government agencies.
• Coordinate and monitor day-to-day business development activities and services; ensure offerings meet needs.
• May supervise other employees and contractors; prioritize and assign work, conduct evaluations.
• Evaluate services and instructors; monitor budgets; coordinate contract services and trainings.

Education

Bachelor’s degree or higher with related experience

Job description

The Account Manager with the Business Services Team will act as a contact between Rowan-Cabarrus Community College ( RCCC ) and local business/industry to facilitate and collaborate all services offerings provided by the college. Primarily, this will be business development and sales of contract training and/or open enrollment offerings for corporate and continuing education. The account manager will attempt to identify and understand the client’s needs and provide solutions. Individuals will evaluate and adapt new strategies to keep up with current business trends. Account managers may work on client projects individually or through collaboration with internal associates.

Required Education/Experience:

• Bachelor’s degree in field related to area of assignment and two (2) years of related experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

Preferred Education/Experience/Skills:

• Existing business and industry contacts in Rowan and Cabarrus Counties as well as sales experience which includes cold calling.
• Knowledge of contract training in the continuing education setting would be beneficial.

An Account Manager must be inventive, flexible, and adaptable, being able to manage multiple projects at once and at times, in a fast paced environment. In addition, they must be inventive and resourceful, have strong marketing skills and have a good technical background with regard to previous and current business and industry trends. He/she must also be target oriented, a team player, schematic, enthusiastic, and ambitious; a good problem solver; computer literate; an effective communicator; well organized and capable of drawing relevant insights to meet the client’s expectations, and possess a wide personal network to help in finding new leads and signing potential clients.

Department

Account Manager, Business Services - Con Ed

Work Hours

Normal working hours are 8:00am to 5:00pm, Monday through Friday. However, there will be occasions where work is required before or after normal working hours, holidays, weekends, and school calendar breaks. Local travel is required. Out of state travel is limited but sometimes required for special trainings/conferences.

The office is located on our Kannapolis campus in the Advanced Technology Center ( ATC ).

Posting Date

08/14/2026

Closing Date

Open Until Filled Yes

Special Instructions to Applicants

Duties & Responsibilities

• Management of corporate contract training for business, industry, municipalities, and government agencies.
• Cross-functional responsibilities for the North Carolina Manufacturing Institute, BioWork & Aseptic Manufacturing, Supply Chain & Logistics.
• Monitors and participates in day-to-day business development activities and services; ensuring service offerings meet specified needs and requirements.
• May supervise other employees, contract employees and/or student workers to include: prioritizing and assigning work; conducting performance evaluations; ensuring workers are trained; ensuring that workers follow policies and procedures; maintaining a healthy and safe working environment; and making hiring, termination, and disciplinary recommendations.
• Evaluate services and instructors; monitor budget(s); coordinate contract services; select instructors; develop program offerings and trainings.
• Perform other duties of a similar nature or level as needed.

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * What is your highest degree attained
  • High School / G.E.D.
  • Associate's Degree
  • Bachelor's Degree
  • Master's Degree
  • Doctoral
• * Briefly describe your experience developing and managing business accounts.

  (Open Ended Question)

• * How many years experience do you have in positions of leadership?
  • 0-<2 years
  • 2-<5 years
  • 5-<8 years
  • 8+ years
• * How many years of direct customer service experience do you have?
  • Less than 2
  • 2 - 5
  • 5+

Required Documents

• Resume

Optional Documents

• Cover Letter
• Transcript 1
• Other Document
• Transcript 2
• Other Document 2
• Misc

Accessibility & Accommodations

Rowan-Cabarrus Community College is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, Contact Human Resources Department