Account Manager

VSP Vision Care; United States; Hybrid; USD 59,000 - 92,000; Full time

Job summary

VSP Vision Care is seeking an experienced client services professional to manage a book of business, advise on service and operations, and collaborate with partners to drive growth and retention. You will develop account plans, handle compliance considerations, and lead implementation efforts to meet performance standards.

The role requires building strong client relationships, coordinating marketing initiatives, and providing guidance during client meetings, both in person and virtually.

Qualifications

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies
• For roles that are remote (WFH) or hybrid, must demonstrate engagement in virtual environments, including camera presence during meetings

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements.
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention.
• Market the value of programs, products, and services to gain adoption within each account.
• Facilitate client-related marketing initiatives.
• Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base.
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues
• Escalate client issues to the appropriate business partners and drive solutions as needed

Skills

Interpersonal communication

Influence internal/external partners

Project teamwork experience

Problem-solving

Agile working environment

Multitasking across implementations

Education

Bachelor's degree in Business Administration or related field

Tools

Insurance platform technologies

Job description

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention
• Market the value of programs, products, and services to gain adoption within each account
• Facilitate client-related marketing initiatives
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards
• Work with internal and external business partners to address custom client requirements
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
• Collaboratively manage client and member communication strategies and collateral deployment
• Responsible for report compilation and distribution
• Interpret reporting requirements and successfully position those reports to clients
• Proactively monitor clients to identify problematic issues
• Escalate client issues to the appropriate business partners and drive solutions as needed

Job Specifications

Typically Has The Following Skills Or Abilities

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Salary Ranges: $58,656.00 - $92,328.00

Equal Employment Opportunity

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

Privacy Notice

As a regular part of doing business,VSPVision (“VSP”)collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.