Account Manager

VSP; United States; Remote; USD 5,900 - 92,000; Full time

Benefits offered by this job

Bonuses & commissions

Job summary

VSP Vision is seeking an Account Manager for a remote US role. You will manage an assigned book of client business, advise on service and operations, and collaborate with partners to drive growth and retention.

You will build relationships with clients, brokers, and consultants, market programs, and help implement solutions that meet performance standards and compliance requirements. This role requires a college degree or equivalent experience, 2+ years in account management or client service,

Qualifications

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management experience and/or client service experience.
• Effective interpersonal and communication skills with ability to influence internal and external partners.
• Experience participating in client-related project teams.
• Demonstrated ability to manage multiple concurrent account implementations and requests.
• Ability to understand business objectives, products, services, processes, and competitive landscape.
• Proven ability to adapt to change in an agile environment.
• Proven problem identification and solving capabilities.
• Knowledge of insurance platform technologies.

Responsibilities

• Manage assigned book of client business and serve as advisor on service or operations issues.
• Collaborate with internal and external partners on growth, retention, and satisfaction.
• Develop and maintain relationships with clients, brokers, and consultants.
• Market programs, products, and services to gain adoption within each account.
• Develop and manage account plans with strategic objectives, communication, growth, and retention strategies.
• Oversee implementation to ensure requirements and performance standards are met.
• Coordinate client communications and collateral deployment.
• Escalate issues and drive solutions with the right partners.
• Monitor reports and present findings to clients.

Skills

Account management

Client service

Interpersonal skills

Agile environment

Communication skills

Education

College degree in business administration or related field

Tools

Insurance platforms

Job description

# VSP Vision## Account ManagerApply: Remote: Remote US: Full time: Posted Yesterday: R-10157Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings Function as primary service contact to achieve and maintain high satisfaction levels and client retentionMarket the value of programs, products, and services to gain adoption within each account Facilitate client-related marketing initiativesIn collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategiesDevelop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client baseParticipate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by clientDevelop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards Work with internal and external business partners to address custom client requirementsManage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)Collaboratively manage client and member communication strategies and collateral deploymentResponsible for report compilation and distributionInterpret reporting requirements and successfully position those reports to clientsProactively monitor clients to identify problematic issues Escalate client issues to the appropriate business partners and drive solutions as needed**Job Specifications***Typically has the following skills or abilities:*College degree in Business Administration or related field, or equivalent experience2+ years of account management experience and/or client service experienceEffective interpersonal and communication skills with ability to influence internal and external business partnersExperience participating in client-related project teamsDemonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needsAbility to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environmentProven ability to adapt to change quickly and work effectively within an agile environmentProven problem identification and solving capabilitiesKnowledge of insurance platform technologies For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment#LI-VISIONCARECompensation range for the role is listed below. Applicable salary ranges may differ across markets.Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. Salary Ranges: $58,656.00 - $92,328.00VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.**Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.**We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities. As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.