Account Manager

VSP Vision; United States; Remote; USD 59,000 - 92,000; Full time

Benefits offered by this job

Bonuses and commissions

Job summary

VSP Vision is seeking an experienced account manager to oversee a defined book of client business, advising on service and operations to support strategic initiatives.

You will build strong relationships with clients, brokers, and consultants, ensure high satisfaction, and drive growth and retention through cross-functional collaboration.

This role requires 2+ years in account management, a degree in business, and comfort working in an agile environment with remote-friendly options.

Qualifications

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management or client service experience.
• Effective interpersonal and communication skills with ability to influence internal and external business partners.
• Experience participating in client-related project teams.
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs.
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment.
• Proven ability to adapt to change quickly and work effectively within an agile environment.
• Proven problem identification and solving capabilities.
• Knowledge of insurance platform technologies.

Responsibilities

• Manage assigned book of client business and advise on service and operations. (concat approx 90 chars)
• Develop and manage account plans with growth and retention strategies.
• Collaborate with internal and external partners to address client requirements.
• Manage client contracts, compliance, and related activities.
• Coordinate client-related marketing initiatives and reporting.

Skills

Account management

Client service

Interpersonal comms

Agile

Project teams

Relationship building

Problem solving

Education

Bachelor's degree in Business Administration or related field

Job description

Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.

Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings.

Function as primary service contact to achieve and maintain high satisfaction levels and client retention.

Market the value of programs, products, and services to gain adoption within each account.

Facilitate client-related marketing initiatives.

In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.

Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base.

Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.

Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards.

Work with internal and external business partners to address custom client requirements.

Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.).

Collaboratively manage client and member communication strategies and collateral deployment.

Responsible for report compilation and distribution.

Interpret reporting requirements and successfully position those reports to clients.

Proactively monitor clients to identify problematic issues.

Escalate client issues to the appropriate business partners and drive solutions as needed.

Job Specifications

Typically has the following skills or abilities:

• College degree in Business Administration or related field, or equivalent experience.
• 2+ years of account management experience and/or client service experience.
• Effective interpersonal and communication skills with ability to influence internal and external business partners.
• Experience participating in client-related project teams.
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs.
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment.
• Proven ability to adapt to change quickly and work effectively within an agile environment.
• Proven problem identification and solving capabilities.
• Knowledge of insurance platform technologies.
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

#LI-VISIONCARE

Compensation

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here.

Salary Ranges: $58,656.00 - $92,328.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.