Account Manager

VSP; California; Hybrid; USD 5,900 - 92,000; Full time

Job summary

VSP Vision seeks an Account Manager to manage an assigned book of client business, advising on service and operations while collaborating with partners to drive growth and retention. You will develop account plans, ensure program adoption, and address compliance requirements across client accounts.

The role involves leading client meetings, implementing accounts per performance standards, and communicating reporting insights to clients.

Qualifications

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies

Responsibilities

• Manage assigned book of client business, serving as advisor on client service and operations-related issues.
• Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives.
• Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction.
• Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings.
• Function as primary service contact to achieve and maintain high satisfaction levels and client retention.
• Market the value of programs, products, and services to gain adoption within each account.
• Facilitate client-related marketing initiatives.
• In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
• Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base.
• Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client.
• Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards.
• Work with internal and external business partners to address custom client requirements.
• Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.).
• Collaboratively manage client and member communication strategies and collateral deployment.
• Responsible for report compilation and distribution.
• Interpret reporting requirements and successfully position those reports to clients.
• Proactively monitor clients to identify problematic issues.
• Escalate client issues to the appropriate business partners and drive solutions as needed.

Skills

Account management

Client service

Interpersonal skills

Communication

Project teams

Multi-project management

Business acumen

Agile

Problem solving

Insurance tech

Education

College degree in Business Administration or related field

Job description

Manage assigned book of client business, serving as advisor on client service and operations-related issues, scope as defined by business area. Contribute to corporate-wide efforts to develop efficient and effective processes that enable the company to service customers and support strategic initiatives. Collaborate with internal and external business partners on strategies that drive growth and retention, and strengthen client relationships and satisfaction. Develop and maintain relationships with clients, partners, brokers, and consultants to identify and address requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and client retention. Market the value of programs, products, and services to gain adoption within each account. Facilitate client-related marketing initiatives. In collaboration with Market Directors, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies. Develop and maintain an understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to client base. Participate in key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client. Develop and manage the implementation process to ensure client accounts are implemented according to requirements and performance standards. Work with internal and external business partners to address custom client requirements. Manage client contract, compliance, and related activities (contracts, evidence of coverage, summary plan descriptions, etc.). Collaboratively manage client and member communication strategies and collateral deployment. Responsible for report compilation and distribution. Interpret reporting requirements and successfully position those reports to clients. Proactively monitor clients to identify problematic issues. Escalate client issues to the appropriate business partners and drive solutions as needed.

Job Specifications

• College degree in Business Administration or related field, or equivalent experience
• 2+ years of account management experience and/or client service experience
• Effective interpersonal and communication skills with ability to influence internal and external business partners
• Experience participating in client-related project teams
• Demonstrated ability to manage multiple concurrent account implementations, client/broker/consultant requests, and business needs
• Ability to develop and maintain a strong understanding of business objectives, products, services, processes, competitive landscape, and business environment
• Proven ability to adapt to change quickly and work effectively within an agile environment
• Proven problem identification and solving capabilities
• Knowledge of insurance platform technologies

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

#LI-VISIONCARE Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits. Salary Ranges: $58,656.00 - $92,328.00

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential—literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong.

Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future—one person at a time.

Follow your heart to VSP! #VisionWithHeart