Account Manager

Steel Warehouse; South Bend, Northern (IN, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Steel Warehouse is seeking an Inside Sales/Customer Liaison to support chronic customer needs, coordinate with outside sales, and manage orders from quote to delivery.

You will learn the steel processing business, communicate effectively, and balance customer demands with company capabilities, helping optimize inventory and deliveries.

Qualifications

• Willingness to learn and grow in steel processing.
• Excellent written and oral communication.
• 2 year degree in Business or related area.
• Prior inside sales experience preferred.

Responsibilities

• Interact with outside sales, scheduling, production, and materials to address customer requirements.
• Represent the company professionally in daily interactions with key customers.
• Partner with outside sales reps and develop expert knowledge about assigned customers.
• Own internal and external communications to strengthen customer relationships.
• Champion and manage master contracts to ensure usage and accuracy.
• Drive just-in-time delivery and monitor shipments and inventory, addressing issues.
• Manage pricing changes according to each customer program.
• Reconcile customer PO with quotes to ensure accuracy.
• Learn customer order patterns to manage forecast impacts.

Skills

Communication skills

Organizational skills

Customer relations

Attention to detail

Willingness to learn

Education

Associate degree in Business

Job description

Description

This position is a key feeder position to many other critical roles in the organization. Our company has a history of promoting individuals who started in this position to some of the highest levels in the organization.

Responsibilities:

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.

Requirements

Requirements:

• A willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail. .
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred