Account Manager

STEEL WAREHOUSE CO LLC; South Bend (IN); On-site; USD 42,000 - 52,000; Full time

Job summary

STEEL WAREHOUSE CO LLC is seeking an Inside Sales support professional in the United States. The role focuses on coordinating with outside sales, production, scheduling, and customers to ensure requirements are met and shipments stay on schedule.

The position emphasizes building strong relationships, managing master contracts, and maintaining accurate order and pricing information while learning the steel processing business and expanding knowledge with time.

Qualifications

• Willingness to learn and grow in the steel processing business.
• Excellent written and verbal communication skills.
• Strong organizational skills with attention to detail.
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience accepted.
• Prior Inside sales experience highly preferred.

Responsibilities

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.

Skills

Inside sales experience

Communication

Organization

Detail-oriented

Customer relations

Education

2 year degree in Business

Job description

Description

This position is a key feeder position to many other critical roles in the organization. Our company has a history of promoting individuals who started in this position to some of the highest levels in the organization.

Responsibilities:

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.

Requirements

Requirements:

• A willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail. .
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred