Account Manager

Ellwood; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ellwood in Houston, TX is seeking an Inside Sales and Customer Service professional to manage quoting, grow existing accounts, and serve as the lead point of contact for all account management matters.

The role requires building strong client relationships, coordinating with Supply Chain, Engineering, Quality, Manufacturing and Planning, and ensuring on-time delivery while addressing issues and communicating progress to stakeholders.

Job description

Here is what the right person will be doing:

• Position will be responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers
• Serve as the lead point of contact for all customer Account Management matters
• Build and maintain strong, long-lasting client relationships to understand and support client needs
• Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning
• Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment
• Ensure the timely and successful delivery of our product according to customer needs and objectives
• Proactively provide customers with delivery updates as necessary
• Assist in the collection of receivables as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively identify and address customer issues (theirs and ours) and elevate as needed
• Develop, follow and maintain/improve standard sales processes
• Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team