Account Manager

ELLWOOD Group Inc; Houston (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

ELLWOOD Group Inc in Houston seeks an experienced inside sales and customer service professional responsible for initial quoting and growing relationships with customers.

You will serve as the lead point of contact for account management, build durable client partnerships, and collaborate with Supply Chain, Engineering, Quality, Manufacturing and Planning to deliver on time and meet customer needs while following OSHA safety procedures.

Responsibilities

• Position will be responsible for inside sales and customer service, from initial quotes to growing the customer relationship.
• Serve as the lead point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships to understand and support client needs.
• Collaborate with teams across Supply Chain, Engineering, Quality, Manufacturing, and Planning.
• Interface with internal personnel on sales order planning, forecasting, pricing, and production scheduling.
• Ensure timely and successful delivery of our product according to customer needs and objectives.
• Proactively provide customers with delivery updates as necessary.
• Assist in the collection of receivables as needed.
• Clearly communicate progress of monthly/quarterly initiatives to stakeholders.
• Proactively identify and address customer issues and escalate as needed.
• Develop, follow and maintain/improve standard sales processes.
• Follow company and OSHA safety procedures, and report safety observations to management.

Job description

Here is what the right person will be doing:

• Position will be responsible for inside sales and customer service, ranging from initial quoting activities to maintaining and growing the business relationship with customers
• Serve as the lead point of contact for all customer Account Management matters
• Build and maintain strong, long-lasting client relationships to understand and support client needs
• Work collaboratively with team members in other functional areas such as Supply Chain, Engineering, Quality, Manufacturing, Business Unit Director and Planning
• Interface with internal personnel regarding sales order planning, forecasting, pricing, engineering/technical issues, production scheduling, and the variety of daily issues related to a fast-paced sales environment
• Ensure the timely and successful delivery of our product according to customer needs and objectives
• Proactively provide customers with delivery updates as necessary
• Assist in the collection of receivables as needed
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Proactively identify and address customer issues (theirs and ours) and escalated as needed
• Develop, follow and maintain/improve standard sales processes
• Follow company and OSHA safety procedures, and bring any safety observations to the attention of the management team

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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