Specialty Strip Account Manager

STEEL WAREHOUSE CO LLC; South Bend (IN); On-site; USD 38,000 - 58,000; Full time

Job summary

STEEL WAREHOUSE CO LLC is seeking an Inside Sales professional to support outside sales, coordinate with scheduling and production, and act as a trusted advisor to key customers in the steel processing business.

You will own customer communications, help manage master contracts, and drive on-time delivery while balancing customer needs with internal capabilities. Prior inside sales experience is preferred and a willingness to learn is required.

Qualifications

• 2 year degree in Business or related field.
• Prior Inside sales experience preferred.
• Willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail.

Responsibilities

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Represent the company in daily interactions with key customers.
• Act as a partner to outside sales representatives and internal advisor after learning about assigned customers.
• Take ownership of communications to build and strengthen relationships with the business.
• Champion and manage master contracts to ensure usage and purchases are correct.
• Drive just-in-time delivery performance and inventory management by monitoring shipments and order reports.
• Manage pricing changes according to each customer program.
• Reconcile customer PO's and assist in developing advanced quality plans with quotes.
• Learn customer order patterns to manage forecasts impact on the business.
• Assist in outside processing (toll orders) as needed.

Skills

Communication skills

Organizational skills

Customer focus

Team collaboration

Education

Associate degree in Business

Job description

Description

Responsibilities

• Interact with outside sales, scheduling, production, and materials assignment to proactively address customer requirements.
• Professionally represent the company in daily interactions with key customers.
• Act as a key partner to the outside sales representatives, and a valued advisor internally after developing an expert level of knowledge about assigned customers.
• Take ownership of communications both internally and to customers to help build and strengthen relationships that support the business.
• Champion and closely manage master contracts to ensure usage and purchases are correct.
• Be a key driver of just-in-time delivery performance and effective inventory management by monitoring shipments, managing order reports, and proactively addressing issues including aged inventory.
• Manage pricing changes according to each specific customer program.
• Reconcile customer purchase orders and assist in developing advanced quality plans with what was quoted and ensure critical accuracy.
• Proactively learn customer order patterns to be able to effectively manage the effects of customer forecasts on the business.
• Assist in outside processing (toll orders) as needed.

Requirements

Requirements:

• A willingness to learn and grow in the steel processing business.
• Excellent communication skills both written and orally.
• Strong organizational skills with attention to detail. .
• Ability to balance the needs of the customer with the capabilities and internal constraints of the company.
• 2 year degree in Business or other relevant areas - equivalent experience will be accepted.
• Prior Inside sales experience highly preferred