Account Manager

Klöckner & Co SE; Cincinnati (OH); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401(k) match

Paid time off

Paid holidays

Health insurance

HSA

Wellness stipend

Life insurance

Disability insurance

Adoption assistance

Fertility navigation support

Referral program

Employee assistance program

Employee discount

Job summary

Klöckner & Co SE seeks an Account Manager to serve as the primary contact for assigned accounts in the Cincinnati area. You will develop strong relationships with customers and engage with executives to identify growth opportunities.

A Bachelor’s or related degree, sales/account management experience, and excellent communication are expected. You will process orders, manage contracts, and collaborate with the sales team to maximize profitability while ensuring high-quality service and adherence

Qualifications

• Bachelor’s or equivalent with relevant work experience
• Strong communication, negotiation and presentation abilities
• Ability to manage multiple accounts and tasks simultaneously
• Experience in sales or account management preferred

Responsibilities

• Process orders timely according to customer requirements
• Build and maintain strong, long-term client relationships
• Develop trusted advisor relationships with key accounts and executives
• Negotiate contracts and close profitable agreements
• Identify and develop new business opportunities within existing accounts
• Coordinate with sales team to grow opportunities in the territory
• Maintain knowledge of market trends and account status to inform customers

Skills

Sales experience

Account management

Customer relationships

Analytical skills

Negotiation

Communication

Multi-tasking

Reliability

Attention to detail

Education

Bachelor’s degree / related field

Associate’s degree with experience

Tools

MS Office

Job description

The Account Manager is the primary point of contact for all matters related to assigned accounts. This role involves developing strong relationships with customers, engaging with key business executives and stakeholders, and identifying new business opportunities within existing accounts.

Summary of Essential Job Functions/Responsibilities

• Order Processing: Ensure timely and accurate processing of orders according to customer requirements
• Client Relationships: Build and maintain strong, long-term relationships with clients.
• Trusted Advisor: Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
• Contract Negotiation: Negotiate contracts and close agreements to maximize profitability
• Business Development: Identify and develop new business opportunities with existing customers and areas for improvement to meet sales quotas
• Sales Collaboration: Work with the sales team to identify and grow opportunities within the territory
• Market Knowledge: Maintain up-to-date knowledge of plant workload, stock levels, market trends, contract processes, and delivery schedules to provide accurate information to customers
• Product Knowledge: Develop and maintain a thorough understanding of the end-user applications of assigned metal products to optimize sales potential
• Inventory Coordination: Coordinate with management to ensure optimal lead times and inventory levels, and identify aged/obsolete inventory with suggested dispositions
• Reporting: Prepare monthly reports on account status and communicate the progress of initiatives to internal and external stakeholders
• Policy Adherence: Ensure compliance with corporate mill claim policies and advise management of challenging customer requests, escalating issues as needed
• Vendor Coordination: Schedule appointments with vendors and operational staff to minimize production time for material inspections and ensure successful resolution of claims
• Quality Control: Provide data and insights to improve quality control
• Additional Duties: Perform other related duties as assigned

Qualifications

• Education: Bachelor’s degree in Marketing, Business Administration, Sales, or a related field, or an Associate’s degree with equivalent relevant work experience
• Experience: Previous experience in sales, management, account management, or a relevant field
• Problem-Solving: Strong analytical skills to interpret sales performance and market trends
• Results-Driven: High performance standards with the ability to motivate and lead the sales team
• Communication: Excellent verbal and written communication skills, including strong listening, negotiation, and presentation abilities
• Customer Service: Customer service-oriented with the ability to manage multiple accounts effectively
• Computer Skills: Basic proficiency with Microsoft Office Suite
• Multi-Tasking: Ability to handle multiple customer accounts and tasks simultaneously
• Reliability: Demonstrated reliable work history
• Attention to Detail: Must be detail-oriented with a strong focus on precision and quality in all tasks
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Health insurance – Medical/Prescription Drug/Dental Vision
• Health Savings Account (HSA)
• Wellness Stipend
• Paid Life insurance
• Paid Short / Long-Term Disability Insurance
• Adoption Assistance (Financial)
• Adoption & Fertility Navigation Support
• Referral Program
• Employee Assistance Program
• Employee Discount

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.