Account Manager

Agpittsburgh; Pittsburgh (Allegheny County); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Agpittsburgh in Pittsburgh is seeking an Account Manager to provide exceptional customer service and support while assisting clients in their projects. The role requires excellent organizational and analytical skills, with an emphasis on effective communication. Applicants should have preferred experience in account management and a solid understanding of design and marketing principles. This position offers substantial growth opportunities within a fun and dynamic team environment.

Qualifications

• Account Management experience is preferred but not required.
• Knowledge of design/marketing/branding, signage, printing, and direct mail is a plus.
• Strong analytical skills to break projects into manageable steps.

Responsibilities

• Ensure all clients have a positive customer experience.
• Consults with customers and helps make decisions; up-sells and cross-sells.
• Creates job estimates that are timely and professionally reviewed.

Skills

Organizational skills

Confidence with client phone calls and conversations

High flexibility

Analytical skills

Strong writing skills

Strong verbal skills

Job description

Benefits:

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Key Skills: Organizational skills, Confidence with client phone calls and conversations, High flexibility to help solve clients needs, thrives in a fast pace environment, likes hard work, and fun team. Good intuition for setting priorities, and urgency.

Account Manager Responsibilities:

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; up-sells and cross-sells when there are opportunities
• Asks probing questions to support the internal team's ability to produce the client requested project
• Reviews customer’s proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of design/marketing/branding, signage, printing, and direct mail is a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills
• Ability to shift priorities, quickly and as needed
• Ability to be part of a strong, successful team
• Looking for a career, not a job!