Account Manager

ATTA Elevators Corp.; Miami (FL); Hybrid; USD 70,000 - 95,000; Full time

Job summary

ATTA Elevators Corp. in Miami, FL, seeks an Account Manager for a full‑time hybrid role managing a portfolio of client accounts including service, maintenance, and modernization projects.

You will respond to inquiries, prepare quotes and proposals, coordinate with operations and technical teams, and monitor contract compliance to ensure on‑time, high‑quality delivery. This role requires strong relationship management, solid communication and negotiation skills, and the ability to work across

Qualifications

• CRM and client-facing account management experience.
• Strong communication, negotiation, and presentation skills.
• Organizational and time-management abilities in fast-paced environments.
• Understanding of building services, facilities management, or mechanical/electrical systems.
• Experience in elevator or construction industries is an advantage.
• Proficiency with CRM tools, office software, and reporting dashboards.
• Hybrid work capability; in-person in Miami and remote collaboration with distributed teams.
• Education in business/engineering or related field or equivalent experience.

Responsibilities

• Respond to client inquiries and serve as primary contact for service, maintenance, and modernization projects.
• Prepare quotes and proposals for clients.
• Coordinate with operations and technical teams to ensure smooth delivery.
• Monitor service delivery and contract compliance.
• Track account performance and identify upselling or cross-selling opportunities.
• Support billing and collections activities.
• Conduct regular onsite visits and provide status updates to clients.

Skills

Account management

CRM proficiency

Communication skills

Negotiation

Presentation skills

Time management

Problem solving

Attention to detail

Safety awareness

Education

Associate or Bachelor's degree in business/engineering or related field

Tools

CRM software

Office productivity software

Reporting dashboards

Job description

Company Description

ATTA Elevators is a full-service elevator company specializing in repairs, preventive maintenance, and modernization projects for a wide range of elevator brands. The company uses non-proprietary parts and cutting-edge technology to provide reliable, flexible solutions for clients. ATTA Elevators emphasizes clear communication and close collaboration with customers to ensure safe, efficient elevator operation. The team is committed to delivering responsive service and building long-term relationships based on trust and performance.

Role Description

The Account Manager is a full-time, hybrid role based in Miami, FL, with some flexibility for work from home. This role manages a portfolio of customer accounts, serving as the primary point of contact for service, maintenance, and modernization projects. Day-to-day responsibilities include responding to client inquiries, preparing quotes and proposals, coordinating with operations and technical teams, and monitoring service delivery and contract compliance. The Account Manager will track account performance, identify opportunities for upselling or cross-selling services, and support billing and collections activities. The role also involves regular onsite visits, status updates, and proactive communication to ensure customer satisfaction and retention.

Qualifications

• Strong customer relationship management and account management skills, with the ability to serve as a trusted partner to clients.
• Solid communication, negotiation, and presentation skills for interacting with customers, internal teams, and external stakeholders.
• Organizational and time-management skills to handle multiple accounts, schedules, and deadlines in a fast-paced environment.
• Basic understanding of building services, facilities management, or mechanical/electrical systems; experience in elevator or construction industries is an advantage.
• Proficiency with CRM tools, office productivity software, and reporting dashboards to track account activity and performance.
• Ability to work effectively in a hybrid setting, collaborating in person in Miami, FL and remotely with distributed teams.
• Demonstrated problem-solving skills, attention to detail, and commitment to safety and quality standards.
• Relevant education such as an associate or bachelor’s degree in business, engineering, or a related field, or equivalent professional experience.