Account Representative

Residential Elevators, Inc.; Tallahassee, Northern (FL, KY); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Residential Elevators, Inc. in Tallahassee, FL seeks a dedicated client services coordinator to collaborate with cross-functional teams to resolve complex client problems and escalations.

The role requires initiating and maintaining daily communication with internal and external clients and directly managing the daily schedules for service technicians.

Strong interpersonal, verbal and written communication is essential, as most interaction is via phone under high-pressure conditions.

Qualifications

• Minimum of three years managing critical internal and external client accounts.
• Strong verbal, written and interpersonal communication abilities.
• Ability to stay positive and professional under pressure.
• Ability to meet deadlines in a fast-paced, high-pressure environment.
• Proactive, reliable, highly organized and able to work independently.

Responsibilities

• Interact with internal and external clients on critical issues related to Residential Elevators' products and services.
• Assess client needs and communicate appropriate resolution options within short deadlines.
• Directly control the schedules of service technicians.
• Assist in planning and implementing department goals and suggest improvements to leadership.

Skills

Communication skills

Interpersonal skills

Problem-solving

Time management

Independent worker

Proactive

Tools

Microsoft Office

CRM systems

Job description

Description

This role will collaborate with cross-functional teams to resolve complex client problems and escalations.

It will initiate and maintain continuous communication with both internal and external clients. It is also directly responsible for the creation, modification and communication of daily schedules for our service technicians.

Interaction is exclusively through phone contact with little to no face to face interaction, so the successful candidate must have very strong interpersonal skills and be able to convey information concisely and effectively under potentially high-pressure conditions.

Duties:

• Effectively, positively and professionally interact with internal and external clients on critical issues related to Residential Elevators' products and services.
• Assess client needs, then immediately and/or with a short deadline, communicate appropriate options for resolution.
• Directly control the schedules of service technicians.
• Assist in the planning and implementing of department goals, while making recommendations to leadership regarding improvements to efficiency and effectiveness of the department's performance .

Requirements

• For a minimum of three years, must have a proven track record of being solely responsible for overseeing critical internal and external client accounts.
• Must have strong verbal, written and interpersonal communication skills.
• Must be able to remain positive and professional n the face of adversity.
• Must have the ability to set and meet deadlines in a fast-paced, high pressure, rapidly changing environment.
• Must be proactive, reliable, highly organized with the ability to work independently.
• Must be computer literate, (i.e. Microsoft Office, CRMs)
• Must be able to work full-time 40 hours per week (with possibility of a Saturday shift base don business needs).