Account Manager

KBS - Kellermeyer Bergensons Services, LLC; Oceanside (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

KBS - Kellermeyer Bergensons Services, LLC is seeking an Account Manager in Oceanside, California. This role focuses on managing and nurturing client relationships, ensuring client satisfaction, retention, and growth. The ideal candidate will have 2-5 years of experience in account management, proficiency in MS Office, and knowledge of the facilities industry, particularly in janitorial services. The position involves up to 25% travel nationwide. Strong communication and organizational skills are essential.

Qualifications

• 2-5 years client relationship management or account management experience.
• Proficient with MS Word, Excel, Outlook, and PowerPoint.
• Experience in the facilities industry, particularly janitorial services.

Responsibilities

• Serve as primary point of contact for clients, maintaining relationships.
• Manage key accounts focusing on growth, retention, and satisfaction.
• Identify and pursue upselling opportunities.

Skills

Client relationship management

Communication skills

Customer relationship building

Time management

Problem-solving skills

Education

Bachelor’s degree or equivalent experience

Tools

MS Word

MS Excel

MS Outlook

MS PowerPoint

Job description

Position Summary

The Account Manager is responsible for managing and nurturing relationships with both existing and newly acquired clients. This role serves as the primary point of contact for assigned accounts, ensuring high levels of client satisfaction, account retention, and growth. The manager also plays a key role in onboarding new clients, identifying sales opportunities, and aligning client needs with company offerings.

• Serve as the primary point of contact for assigned clients, maintaining strong, positive relationships.
• Manage key accounts, focusing on account growth, retention, and satisfaction.
• Identify and pursue upselling and cross-selling opportunities to maximize sales potential.
• Assist in the development and execution of sales and account growth strategies.
• Work with Sales and onboarding team to ensure a smooth transition from sales to account management.
• Address client inquiries and service needs promptly and professionally.
• Escalate complex service issues or high-value opportunities to senior staff or specialized departments as necessary.
• Ensure that client information is accurately maintained in CRM systems.
• Monitor account performance against goals and report regularly to management.
• Monitor and analyze client KPIs, working with Operations to develop and manage Corrective Action Plans as required.
• Regularly visit client site locations to review scope of work execution and build client relationships, aligned to the strategic account plans and escalations/action plans as required.
• Work with manager to complete Quarterly Business Reviews using Powerpoint for each assigned customer.

Qualifications

• 2‑5 years client relationship management, account management, or a similar customer-facing role.
• Proficient with MS Word, Outlook, Excel and PowerPoint.
• Experience in the facilities industry.
• Knowledge of janitorial services.
• Worked with C‑suite and Director level clients.
• Strong communication skills; active listener.
• Experience building customer relationships.
• Strong organization and time management skills.
• Critical thinking, problem‑solving skills, and ability to drive change.

Education

• Bachelor’s degree or equivalent experience required.

Travel

• Up to 25% Nationwide.