Account Manager

Kohl's; Menomonee Falls (WI); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Kohl's is seeking a client-focused media account manager to oversee a portfolio of vendors, agency partners and merchants, guiding planning and optimization across Kohl's Retail Media Network.

You will partner with sales, analytics, product and ad ops to ensure seamless execution, monitor campaign performance, and deliver insights that maximize ROI.

The role offers hybrid work with on-site days near Menomonee Falls, WI or NYC, and opportunities to work remotely on some days.

Qualifications

• 2–5 years of experience in account management, client success management, digital advertising, or performance marketing.
• Bachelor's degree in Marketing, Advertising, Business, or related field required.

Responsibilities

• Own day-to-day client relationships with vendors and agency partners.
• Collaborate with sales, analytics, product, and ad ops to deliver campaigns.
• Manage end-to-end campaign lifecycle from planning to reporting.
• Monitor performance and identify optimization opportunities for ROI.
• Work with clients on strategy using first‑party data and audience segments.
• Present regular performance reviews and growth opportunities.
• Identify upsell opportunities and support renewal discussions.
• Use internal tools to manage campaigns and measure results.

Skills

Account management

Digital advertising

Performance marketing

Education

Bachelor’s degree in Marketing, Advertising, Business or related field

Job description

This position can be remote; however, if you reside near our offices in Menomonee Falls, WI, or New York City, NY, we request that you work onsite from Monday through Thursday, with the option to work remotely on Fridays.

About The Role

In this role, you will serve as the primary point of contact for a portfolio of vendors, their agency partners and the merchants, helping them plan, execute, and optimize media campaigns across our retail media platforms. You’ll work closely with cross-functional teams, including sales, ad operations, analytics, and product, to ensure client success and revenue growth.

What You’ll Do

• Own day-to-day client relationships, acting as a trusted advisor for the category of accounts in partnership with the sales lead/sales manager
• Work closely with internal teams (sales, analytics, product, ad ops) to deliver seamless execution and drive client satisfaction
• Manage end-to-end campaign lifecycle, from planning, campaign set-up, execution, post-campaign reporting and client touchpoints in between
• Monitor campaign performance, proactively identify opportunities for improvement and provide actionable insights to maximize ROI
• Collaborate with clients on campaign strategy aligned to their goals, using first‑party retail data and audience segmentation
• Deliver regular campaign performance reviews and business updates to clients, highlighting successes, learnings and growth opportunities
• Identify upsell/cross‑sell opportunities and support renewal discussions in collaboration with the category sales lead
• Utilize internal tools and ad tech platforms (DSPs, SSPs, etc.) to manage campaigns and measure results
• Provide client and market feedback to help inform product development and innovation within the retail media network
• Maintain an expertise in media ad products available across Kohl’s Media Network
• Drive revenue growth by identifying upsell and cross‑sell opportunities while strengthening and expanding strategic vendor partnerships in collaboration with the sales team.
• Identify any business churn risks as early as possible and devise action plans to minimize risk
• Additional tasks may be assigned

Required

What Skills You Have

• Bachelor’s degree in Marketing, Advertising, Business or related field
• 2–5 years of experience in account management, client success management, digital advertising, or performance marketing, ideally within a retail media, eCommerce or online media environment