Account Manager

Kinetic Personnel Group, Inc; Alpharetta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

A staffing agency is seeking a motivated Account Manager to oversee a portfolio of retail customers in Alpharetta, Georgia. This role focuses on managing daily account operations, supporting promotional execution, and analyzing performance for significant results. Ideal candidates should have experience in account management and excellent communication skills. Responsibilities include tracking KPIs, collaborating cross-functionally, and contributing to corporate initiatives to maximize client satisfaction and business growth.

Qualifications

• 3-5 years in account management, sales support, merchandising, or similar roles.
• Familiarity with corporate retail contacts (Merchants, Product Development, Inventory/Planning).
• E-commerce or omnichannel experience preferred.

Responsibilities

• Manage day-to-day activities for assigned retail accounts.
• Serve as the primary contact for retail partners.
• Track KPIs, sales performance, and promotional activity.

Skills

Fluent in retail terminology

Strong communication

Project management

Analytical skills

Presentation skills

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

Microsoft Office

Job description

We’re seeking a motivated Account Manager to oversee a portfolio of retail customers and drive year-over-year growth. This role manages daily account operations, supports promotional execution, analyzes performance, and partners cross-functionally to deliver strong results. Candidates must be fluent in retail terminology and operations, including promotions, sell-in/sell-through, POS systems, and merchandising.

What You’ll Do

• Manage day-to-day activities for assigned retail accounts
• Serve as the primary contact for retail partners, ensuring timely and accurate communication
• Track KPIs, sales performance, and promotional activity; share insights with leadership
• Analyze sales trends and assortment performance to support recommendations
• Collaborate with Sales, Marketing, Design, Quality, Customer Service, and overseas teams
• Communicate customer requirements clearly across U.S. and Asia-based teams
• Prepare presentations for business reviews and line reviews
• Participate in customer meetings and internal planning calls
• Support promotional programs and packaging updates
• Monitor quality metrics and RTV performance
• Assist with corporate initiatives and special projects

What You Bring

• Bachelor’s degree in Business, Marketing, or related field (or equivalent experience)
• 3–5 years in account management, sales support, merchandising, or similar roles
• Experience with Big Box, Mass, Cooperative, or Specialty retail accounts
• Familiarity with corporate retail contacts (Merchants, Product Development, Inventory/Planning)
• E-commerce or omnichannel experience preferred
• Strong communication, project management, and analytical skills
• Proficiency in Microsoft Office; strong presentation skills
• Some travel (2-3 times a year) across the U.S., Canada, and Mexico
• No supervisory responsibilities
• Strong written and verbal communication required