Account Manager II - Retail Media

H-E-B; San Antonio (TX); Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

H.E.B. is seeking a Retail Media Account Manager II to ensure compliant, customer-focused campaign execution on more complex accounts, provide analytics and reporting, and nurture account relationships to grow our client base.

You will collaborate with Sales, Media Planning and Activation, manage billing, deliver detailed campaign insights, and stay current on retail media trends. Travel by car or plane with overnight stays may be required.

Qualifications

• 5+ years of related experience in account management, digital advertising, ad operations, or media planning.
• Experience in project management.
• Related degree or equivalent training/certification.

Responsabilités

• Serves as post-sale quarterback and main contact for campaign execution.
• Collaborates with Sales, Media Planning, and Activation to meet goals.
• Coordinates campaign communication, administration, reporting and billing.
• Develops data-driven initiatives to increase ad revenue.
• Builds collaborative relationships with internal stakeholders to ensure campaign success.
• Manages billing and timely payments.
• Stays current on retail media trends.

Connaissances

Project management

Analytics

Negotiation

Communication

Data interpretation

Cross-functional

Formation

Related degree or training

Description du poste

Responsibilities

Job Summary: As a Retail Media Account Manager II, you'll ensure compliant, customer-focused campaign execution on more complex accounts, provide analytics / reporting, and nurture account relationships to grow our client base.

Key Responsibilities & Essential Functions

Management / Project Management

• Serves as post-sale quarterback and main point of contact; orchestrates execution of retail media campaigns with suppliers, agencies, internal and external partners
• Collaborates with crew counterparts across Sales, Media Planning, and Activation to support campaign goals and objectives; provides exceptional client service
• Coordinates / executes campaign communication, administration; focuses on more complex requirements, creative, reporting, and billing
• Implements data-driven initiatives that increase ad revenue (e.g., cross- and up-sale opportunities in new formats, across all media)
• Develops / maintains collaborative relationships with internal stakeholders (e.g., Finance & Accounting, Legal, Marketing, Creative, Merchandising, Analytics, Site Ops) to ensure seamless campaign execution and follow-through; conducts comprehensive QA
• Assists in developing / delivering project plans and business requirement documents that ensure successful and compliant campaign execution
• Ensures campaign execution and creative strategy adhere to standards and align with sales agreements
• Sets expectations for / resolves client requests within standard service level agreements and agreed-upon timeframes
• Follows up with clients, account execs throughout campaign lifecycle to ensure repetitive, reliable customer service; provides milestone updates, follow-up reporting; nurtures client relationships to grow retention rates
• Compiles / analyzes more complex campaign reporting metrics; identifies key insights, learnings to help illustrate campaign success
• Manages billing and timely payments
• Applies expertise in retail media, brand guidelines; educates on best practices
• Stays current on trends and competition; develops / implements online competitive analysis as needed
• Collaborates on strategic projects; may serve as lead on select initiatives

The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list of all duties, responsibilities, and skills required. Duties and responsibilities may be modified at any time based on business needs. Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations.

Qualifications & Key Requirements

Work Experience

• 5+ years of related experience in account management, digital advertising, ad operations, or media planning
• Experience in project management

Knowledge/Skills/Abilities

• Comprehensive working knowledge of legal agreements, ad-related terminology across all media, and concepts / systems related to e-Comm and digital marketing
• Advanced project management skills
• Advanced analytical, decision-making skills
• Strong negotiating and influencing skills
• Strong interpersonal skills
• Strong verbal / written communication and presentation skills
• Ability to analyze / interpret data, and recommend / implement data-driven plans
• Ability to nurture collaborative relationships and work / lead / resolve issues cross-functionally
• Ability to manage multiple priorities and concurrent deadlines; attention to detail

Education

• A related degree or comparable formal training, certification, or work experience

Licenses/Certifications

Physical Demands & Working Conditions

• Function in a fast-paced, retail, office environment
• Travel by car or plane with overnight stays
• Work extended hours; sit for extended periods

The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.