2nd Shift Supervisor (ACM- Account Compliance Manager)

City-Wide-Facility-Solutions; Indianapolis (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

8 paid holidays

15 days Paid Time Off

Auto Allowance

Job summary

City Wide Facility Solutions in Indianapolis seeks an Account Compliance Manager to oversee quality control of operations and manage contractor relationships within the franchise. You will work to meet client expectations, ensure policy compliance, and drive continuous process improvements.

The role requires leadership, strong communication, and the ability to operate across diverse facilities, with a shift from 4pm to midnight.

Qualifications

• High school diploma required.
• 2–3 years of management experience; coaching and leading multi-unit teams preferred.
• Must have a valid driver's license.
• Strong planning, organization, and attention to detail.

Responsibilities

• Develop and maintain productive relationships with Independent Contractors (IC) and clients.
• Review scope of work and ensure quality assurance per account to retain or gain business.
• Communicate with Facility Solutions Manager daily and provide nightly recap via email/phone.
• Recommend IC work assignments and monitor compliance with service level agreements.
• Oversee inspections, customer requests, and new client Starts; VIP treatment when needed.
• Enforce New-Start, Customer Complaint, Four Star policies and other procedures.
• Ensure compliance with client policies, approved tools, and their proper use.

Skills

Leadership

Communication

Planning & Organization

Attention to Detail

Process Improvement

Bilingual EN/ES

Driver's License

Education

High school diploma

Tools

MS Office

Job description

City Wide Facility Solutions is actively seeking an Account Compliance Manager for our Franchise location in Indianapolis, IN.

If you are interested in joining one of the fastest growing companies in Indy, and blazing your own trail, City Wide Facility Solutions is the place to be!

City Wide Facility Solutions, the nation’s leading management company in the building maintenance industry, provides solutions to a wide range of issues clients face at their facilities. In this position, you will serve the City Wide Facility Solutions of Indianapolis, the most successful franchise location out of the 100 markets covered across the United States and Canada. Our mission at City Wide Facility Solutions of Indianapolis is to build environments that elevate people! That includes our customers, vendors, independent contractors and of course our employees!

The Account Compliance Manager is responsible for the quality control of general business operations, increasing client satisfaction, and working productively with Independent Contractors (IC). The Account Compliance Manager must be able to work independently and with others, in any type of facility including but not limited to; industrial, manufacturing, office, medical, retail, etc. The Account Compliance Manager must also be able to exercise good judgment in reporting client concerns to management and seeking the involvement of others in order to best meet clients’ needs.

Work Hours

4pm to midnight

Essential Functions

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Solutions Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements

• High school diploma required.
• Two to three years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations is preferred.
• Must obtain a valid driver's license.
• Strong planning, organization skills, and attention to detail.
• Excellent communication and interpersonal skills.
• Must be innovative and strive for continuous process improvement.
• MS Office, Internet skills required
• Bilingual (English and Spanish) preferred, but not required.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 30 pounds.

Benefits

City Wide Facility Solutions of Indianapolis is pleased to offer a comprehensive and competitive compensation program that rewards talented employees for their performance. After meeting eligibility requirements, you will be eligible for: Medical, Dental, and Vision Insurance, 401(K) retirement savings plan, 8 paid holidays, 15 days of Paid Time Off, $500 per month minimum of Auto Allowance (fluctuates with gas prices), and opportunities for additional Paid Time Off, and possibilities for non-discretionary bonuses.

Starting pay rate is $20/hour, plus monthly non-discretionary bonuses, and monthly opportunities to earn additional PTO based on goals.