Account Manager

AlphaGraphics of Greenway Plaza; Norwalk (CT); On-site; USD 24,000 - 180,000; Full time

Job summary

AlphaGraphics of Greenway Plaza in Norwalk, CT is seeking an Account Manager to grow inside sales and support the Account Executive as needed. The role focuses on increasing center sales, drawing in new customers, maintaining centre accounts, expanding penetration into existing accounts, and creating a positive client experience.

You will maintain pricing, prepare estimates, review proofs, and communicate job progress using MIS and CRM tools.

Qualifications

• Account management experience preferred
• Knowledge of printing and prepress is a plus
• Solid knowledge of MIS systems and order entry processes
• Professional communication with customers
• Strong analytical and problem-solving abilities
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Responsibilities

• Increase inside sales and support Account Executive
• Understand products, services, pricing, and processes
• Maintain professional appearance and ensure positive customer experience
• Upsell and cross-sell where opportunities arise
• Capture customer requirements with Job Analysis questions
• Review proofs and manage the proofing process
• Prepare timely, accurate job estimates
• Resolve customer inquiries and complaints
• Use MIS tools to create and estimate projects
• Maintain pricing strategies and billing procedures
• Update mailing lists and assist sales reps as needed
• Follow up on inbound leads and direct mail campaigns
• Keep customers informed about job progress through production
• Proficient use of CRM tools and timely communication

Skills

Account management

Printing knowledge

MIS systems

Communication skills

Analytical skills

Writing skills

Professional appearance

Time management

Tools

CRM tools

MIS software

Job description

As an Account Manager at AlphaGraphics, your primary role will be to increase the center's inside sales and support the Account Executive as needed. This responsibility should always focus on increasing the center's sales, drawing in new customers and contacts, maintaining centre accounts, expanding our penetration into existing accounts, and creating a positive experience for our clients.

Account Manager Responsibilities

• Has a thorough knowledge of all AlphaGraphics products and services, production processes, capabilities, and pricing
• Maintains a professional appearance
• Ensure all clients have a positive customer experience
• Can easily provide customers with the benefits they will experience when using our products and services (might be duplicated below in the value-added area)
• Consults with customers to help them make decisions; upsells and cross-sells when there are opportunities
• Captures customer's specifics using "Job Analysis" questions
• Asks probing questions
• Reviews customer's proofs, manages the proofing process, and calls customers when jobs are ready for pick up
• Creates job estimates that are prepared in a timely manner, professionally presented and carefully reviewed for job pricing and accuracy
• Routinely resolves customer inquiries and complaints
• Displays necessary mastery of MIS tools to create and estimate customer projects effectively.
• Maintains current pricing strategies and customer billing procedures

An AlphaGraphics Account Manager performs all business development functions related to Inside Sales, including the following:

• Assists in updating the mailing list database
• Assists sales rep functions and inside production when requested
• Follows up and manages Inbound Leads
• Follows up on targeted direct mail or local Shop mailings
• Keep customers informed regarding their job's progress through the production process
• Shows proficiency in regular use of CRM tools
• Effectively manages all communication methods currently available to them to respond timely to customer inquiries

Account Manager Qualifications

• Account Management experience is preferred but not required
• Knowledge of printing and prepress requirements a plus
• Possesses a solid knowledge of MIS systems and order entry processes
• Handles all communications with customers in a professional and respectful manner
• Strong analytical skills (break projects into steps or sets)
• Excellent writing and verbal skills
• Professional appearance and decorum
• Strong organizational and time-management skills

Compensation: $24,000.00 - $180,000.00 per year

At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you.

We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!

• AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.