Account Manager

City Wide Facility Solutions; Cedar Park (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k match

Vehicle reimbursement

Expense account

Company laptop

iPhone

Mentorship

Job summary

City Wide Facility Solutions is seeking a highly organized relationship manager to oversee a portfolio of commercial clients across the Austin area.

This FSM role blends operations, customer service, and account growth, requiring a track record in route-based service, strong problem solving, and the ability to grow existing accounts while delivering exceptional service.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.
• Experience in industries such as: Uniform services (Cintas, UniFirst, Aramark); Pest control (Terminix, Orkin); Facility services or janitorial; Equipment or supply service routes; Commercial service account management.

Responsibilities

• Manage a territory of commercial accounts and identify opportunities to grow the relationship.
• Conduct regular facility inspections and service reviews.
• Coordinate service delivery with subcontractor crews.
• Quickly resolve service issues and customer concerns.
• Identify and sell additional services (floor care, carpet cleaning, window cleaning, pressure washing).
• Maintain client visit notes and account activity in CRM.
• Ensure consistent service quality and customer satisfaction.

Skills

Route-based service experience

Territory/account management

CRM knowledge

Microsoft Office

Strong communication

Travel capability

Tools

CRM database

Microsoft Office

Job description

Facility Solutions Manager (FSM):

City Wide Facility Solutions is seeking a highly organized relationship manager to oversee a portfolio of commercial clients across the Austin area.

This role is ideal for someone with route-based service experience who is used to managing multiple customers, solving problems quickly, and growing business within existing accounts.

Professionals who have succeeded in roles with companies like Cintas, Aramark, UniFirst, Terminix, Ecolab, or similar route-service organizations often transition very well into this position.

What you will do...

• You will manage a territory of commercial accounts, ensure excellent service while identifying opportunities to grow the relationship.
• Responsibilities include:
• Manage relationships with 50+ commercial clients
  • Conduct regular facility inspections and service reviews
  • Coordinate service delivery with subcontractor crews
  • Quickly resolve service issues and customer concerns
  • Identify and sell additional services (floor care, carpet cleaning, window cleaning, pressure washing, etc.)
  • Maintain client visit notes and account activity in CRM
  • Ensure consistent service quality and customer satisfaction
• This role is a mix of operations management, customer service, and account growth.

The Type of Person Who Thrives Here

The best Facility Solutions Managers typically come from route-based service industries and are comfortable owning a territory.

You may be a strong fit if you:

• Have route or territory management experience
• Are comfortable managing many client relationships simultaneously
• Enjoy solving problems and improving service performance
• Are organized and proactive with scheduling and follow-up
• Can balance customer service with sales opportunities
• Take pride in retaining and growing client relationships

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.
• Experience in industries such as:
• Uniform services (Cintas, UniFirst, Aramark)
• Pest control (Terminix, Orkin, etc.)
• Facility services or janitorial
• Equipment or supply service routes
• Commercial service account management

City Wide Facility Solutions

City Wide Facility Solutions offers competitive compensation and benefits, including:

• Health/Dental/Vision insurance,
• 401k - 4% company match,
• Vehicle reimbursement
• Expense/entertainment account
• Company issued laptop and iPhone
• Mentorship by company leadership

About City Wide Facility Solutions

City Wide is the largest management company in the building maintenance industry, helping businesses outsource over 20 different facility services. Our mission is to simplify facility management for our clients while delivering consistent, high-quality service.