Account Manager

City Wide; Cedar Park (TX); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

401k - 4% company match

Vehicle reimbursement

Company issued laptop and iPhone

Mentorship by company leadership

Leadership mentorship

Job summary

A facility management service provider is seeking an Account Manager for their Cedar Park, TX location. The role involves managing assigned B2B client relationships, ensuring client satisfaction through quality inspections, and negotiating contracts. Ideal candidates should have 2+ years of account management experience and excellent communication skills. Benefits include health insurance, 401k matching, and company reimbursement for vehicle expenses.

Qualifications

• 2+ years of outside B2B account management experience preferred.
• Track record of success in client retention with measurable goals.
• Ability to travel daily to client locations.
• Ability to travel on a daily basis to client locations locally.
• Proficient in Microsoft Office and CRM databases.

Responsibilities

• Manage all aspects of assigned client relationships.
• Formulate and manage effective service strategy.
• Negotiate and enter into agreements with clients.
• Conduct quality control inspections of client sites.
• Supervise and direct Night Managers.
• Coordinate with Night Managers to execute client strategy and service delivery.
• Promote supplies, schedule activities, and maintain BIS and related documents.
• Notify Sales Executives of potential accounts and new opportunities.
• Develop plans with Operations leadership to resolve complaints and monitor compliance.
• Approve pay sheets for Night Managers/Service Representatives and assist with accounts receivable.

Skills

B2B account management

Client retention

Communication skills

Detail-oriented

Relationship building

Microsoft Office proficiency

Tools

CRM database

CRM system

Job description

Are you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide!

City Wide Facility Solutions is actively seeking an Account Manager for our Franchise location in Cedar Park, TX

The Account Manager is responsible for the business operations of an assigned client contracted service area. This is an outside, B2B account management position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction.

What you will do...

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logistics.
• Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors, as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that arise.
• Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
• Schedule each non-routine activity in client facilities using Outlook.
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A’s. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeled.
• Notify Sales Executives of potential accounts in your territory, especially new construction.
• Develop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor compliance.
• Approve Night Managers and/or Service Representative's pay sheets; ensure accuracy.
• Assist Accounting in collecting clients’ past due invoices and payment invoices for Contractors.
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.

Qualifications

• 2+ years outside B2B account management experience, building maintenance or facility management preferred but not required.
• 2+ years track record of success in a client retention role, with goals and metrics to support.
• Highly detail-oriented and excellent follow-through on commitments.
• Positive and outgoing personality; great at building relationships.
• Excellent verbal and strong written communication skills.
• Proficient in Microsoft Office and knowledge of CRM database.
• Ability to travel on a daily basis to client locations locally.

Benefits

• Health/Dental/Vision insurance
• 401k - 4% company match
• Vehicle reimbursement
• Expense/entertainment account
• Company issued laptop and iPhone
• Mentorship by company leadership

Our culture is all about having the right people on the team -- we pride ourselves on operating with integrity, fostering professional growth, and ensuring we are all working together towards a common goal. This opportunity is great for a go-getter who wants to build a career with a growing company and get out of their job what they put into it!