Account Manager

City Wide Facility Solutions; Lexington (KY); Sur place; USD 80 000 - 90 000; Plein temps

Avantages offerts par ce poste

Uncapped commissions

Medical, dental, vision

PTO 120 hours

Holidays + floating holidays

Simple IRA with match

Mileage reimbursement

Free dry cleaning

Résumé du poste

City Wide Facility Solutions is seeking a facilities solutions manager who will act as the face of service for a group of commercial clients. You will manage operations, inspections, and service quality while building strong relationships with clients and contractors in the field.

You’ll work with a supportive team to drive service delivery, document activities in our CRM, and identify opportunities to expand offerings.

Qualifications

• 3–5 years in facilities, route-based account management, or B2B service leadership.
• Excellent communication with clients and contractors; accountable and organized.
• Willingness to work in the field and travel as needed.

Responsabilités

• Serve as primary contact for assigned commercial facility clients.
• Oversee operations, inspections, issue resolution and service quality.
• Build long-term client relationships through proactive communication.
• Identify expansion opportunities and manage pricing and logistics.
• Coordinate with Account Compliance Managers for after-hours work.

Connaissances

Account management

Facilities experience

Field service

Formation

High school diploma

Bachelor's degree preferred

Outils

CRM system

Description du poste

Not Your Typical Account Manager-You're the Face of Service

You're not just someone who checks the boxes - you're the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we're looking for a Facility Solutions Manager (our internal title for this Account Manager role) who's ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.

This is a people-first role that blends client management, operational coordination, and strategic problem-solving. You won't be stuck behind a desk - you'll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.

What You'll Be Doing:

• Serve as the primary point of contact for an assigned group of commercial facility clients.
• Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
• Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
• Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
• Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
• Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
• Use our CRM system to document inspections, manage client data, and route field activities efficiently.

What We’re Looking For:

• 3-5 years of experience in facilities, route-based account management, or B2B service leadership.
• Confidence in communicating with both clients and contractors - you know how to keep people informed and aligned.
• Natural problem-solving instincts and the ability to juggle multiple moving parts.
• High level of accountability and organization - you own your outcomes.
• High school diploma required; Bachelor's degree preferred.
• Valid driver’s license, clean driving record, and road warrior mentality.

Why City Wide?

We're not just in the building maintenance business - we're in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You'll Gain:

• Competitive compensation with strong uncapped commission.
• Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.
• Free dry cleaning included - a small perk that makes a big difference.
• Daily visibility and collaboration with senior leadership - your voice matters.
• Real room to advance

COMPENSATION

Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)

Total Year 1: $80,000-$90,000

Total After Year 1: $100,000+

If you're driven by relationships, service, and results - and you want to grow with a company that leads with trust - we want to hear from you!

City Wide is an Equal Opportunity Employer.