Account Manager

City Wide Facility Solutions; Sarasota (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401K

Job summary

City Wide Facility Solutions is seeking an Account Manager to oversee operations for an assigned client service area in Sarasota, FL. You will train, guide new clients, inspect contractor performance, handle requests and complaints, schedule site visits, and foster long-term client and contractor relationships.

Responsibilities include negotiating contracts, provisioning supplies, ensuring client satisfaction, and coordinating teams.

Qualifications

• 3–5+ years of sales and management experience in building maintenance, facility management, or equivalent
• Bilingual proficiency in English and Spanish highly preferred
• High School diploma required, bachelor's degree highly desirable
• Excellent verbal and written communication skills
• Proficient in Microsoft Office and knowledge of CRM databases

Responsibilities

• Manage all aspects of assigned client relationships, including retention and expansion
• Formulate and manage a service strategy tailored to each client
• Negotiate and enter into agreements for additional services, pricing, staffing, and logistics
• Oversee Contractor relationships including interviews, pricing, contracts, and compliance
• Ensure quality and client satisfaction through inspections and follow-through
• Supervise Night Managers to execute client strategy
• Coordinate staffing needs to service clients
• Promote and monitor supplies for clients
• Communicate client issues to Contractors and DOO
• Use CRM to perform inspections and scheduling
• Maintain BIS, FSM Summary Sheets, and Exhibit A documents
• Notify Sales Executives of potential accounts in territory
• Discuss surveys with clients and drive responses
• Develop plans with DOO/NMs to resolve complaints and monitor compliance
• Approve pay sheets and assist in collecting invoices
• Maintain route sheets and monthly planners
• Participate in monthly Contractor paydays

Skills

Bilingual English/Spanish

Client relationship management

CRM proficiency

MS Office

Education

High School diploma

Bachelor's degree desirable

Tools

CRM databases

Job description

The Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including - training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and Contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.

Responsibilities

• Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client
• Negotiate and enter into agreements with clients for additional services - determine pricing, staffing, and logistics
• Manage all Contractor relationships including - Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
• Supervise and direct Night Managers (NM) to ensure the client's strategy is executed and all services are performed correctly
• Ensure adequate (internal and external) staffing needs to service clients
• Promote the sale of, procure, and monitor supplies for clients.
• Effectively communicate all client issues with Contractors and the Director of Operations (DOO) (or owner); promptly address any client issues or problems that arise
• Use City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc
• Schedule each non-routine activity in client facilities using Outlook
• Update and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and all items are properly labeled
• Notify Sales Executives of potential accounts in your territory, especially new construction
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.
• Communicate client survey responses to the DOO, NMs, and Contractors
• Develop and implement a plan with the DOO and the NMs to resolve any client complaints or deficiencies in service and actively monitor compliance
• Approve NM and / or Service Representatives pay sheets; ensure accuracy
• Assist Accounting in collecting clients' past due invoices and payment invoices for Contractors
• Maintain updated route sheets, key/alarm sheets, and monthly planner for each client.
• Participate and be present in monthly Contractor paydays

Requirements

• Three to five + years of sales and management experience in building maintenance, facility management, or equivalent experience
• Bilingual proficiency in English and Spanish highly preferred
• High School diploma required, bachelor's degree highly desirable
• Highly detail-oriented and excellent follow-through on commitments
• Positive and out-going personality; great at building relationships
• Excellent verbal and strong written communication skills
• Proficient in Microsoft Office and knowledge of CRM databases
• Must have reliable transportation

Benefits

City Wide Facility Solutions has a national sales network with a strong tradition of mentorship and coaching. This position fits a defined sales career path within our company. We offer a competitive compensation package with guaranteed base salary and potential for uncapped commissions. Benefits include medical, dental and vision coverage, supplemental insurance programs, and 401K.

About City Wide Facility Solutions

City Wide Facility Solutions is a national organization with a 50-year tradition of sales excellence in Kansas City. City Wide works with businesses large and small to find building maintenance solutions that save them time. This successful model has expanded into over 35 markets nationwide through a successful franchising program, creating a supportive network of high-level sales professionals.