Account Management Lead, SMB Growth

Uber Technologies Inc.; San Francisco (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Uber Technologies Inc. in San Francisco is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing groups, owning the commercial strategy for the territory and making hard calls under pressure to win with restaurant partners.

You will coach account managers, navigate ambiguity, inspect pipeline, collaborate with Operations, Marketing, and Product, and drive adoption of new products across your territory, balancing short-term targets with partner health.

Qualifications

• 5+ years of experience in Account Management or Sales.
• 1+ year of experience in a people management or team lead role.
• Experience in client-facing roles or leading teams with direct customer responsibility.
• Experience managing stakeholders across multiple functional areas.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans that deliver real value.
• Navigate ambiguity and internal complexity to unblock growth opportunities, managing trade-offs between short-term targets and long-term partner health.
• Own your team’s regional performance by inspecting pipeline health and dashboards, course-correcting quickly when shifting priorities create pressure points.
• Collaborate cross-functionally with Operations, Marketing, and Product teams to influence solutions that scale and remove blockers for our merchants.
• Drive the adoption of new products and marketing tools across your territory, making fast, thoughtful decisions even when information is imperfect.
• Manage a complex portfolio with discipline and urgency, ensuring your team remains resilient through tough negotiations and evolving workflows.

Skills

Leadership

Account Management

Sales

Stakeholder management

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent

Tools

Salesforce

Job description

Uber Technologies Inc. in San Francisco is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing groups, owning the commercial strategy for the territory and making hard calls under pressure to win with restaurant partners.

You will coach account managers, navigate ambiguity, inspect pipeline, collaborate with Operations, Marketing, and Product, and drive adoption of new products across your territory, balancing short-term targets with partner health.