Eats SMB Account Management Lead

Uber; Boston (MA); Hybrid; USD 151,000 - 169,000; Full time

Benefits offered by this job

Equity award

Bonuses

Benefits

Job summary

Uber is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing groups and own the commercial strategy for a territory. The role focuses on long-term partnerships, building value for restaurant partners, and guiding growth decisions under pressure.

This hybrid role will base in New York with in-office Tuesdays–Thursdays, and candidates with strong leadership and CRM experience will thrive in this fast-paced, evolving environment.

Qualifications

• 5+ years of experience in Account Management or Sales.
• 1+ year of experience in a people management or team lead role.
• Experience in client-facing roles or leading teams with direct customer responsibility.
• Experience managing stakeholders across multiple functional areas.

Responsibilities

• Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans.
• Navigate ambiguity and internal complexity to unblock growth opportunities and balance short-term targets with partner health.
• Own the team’s regional performance by inspecting pipeline health and dashboards and adjusting priorities as needed.
• Collaborate with Operations, Marketing, and Product to influence scalable solutions and remove blockers for merchants.
• Drive adoption of new products and marketing tools across the territory with fast, thoughtful decisions.
• Manage a complex portfolio with discipline and resilience through negotiations and evolving workflows.

Skills

Account management

Sales

Leadership

Collaboration

Education

Bachelor's degree

Tools

Salesforce

Job description

Uber is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing groups and own the commercial strategy for a territory. The role focuses on long-term partnerships, building value for restaurant partners, and guiding growth decisions under pressure.

This hybrid role will base in New York with in-office Tuesdays–Thursdays, and candidates with strong leadership and CRM experience will thrive in this fast-paced, evolving environment.