Growth-Driven Account Manager, SMB Restaurants

Uber; United States; Hybrid; USD 70,000 - 77,000; Full time

Job summary

Uber is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners in San Francisco, with a hybrid schedule in-office Tue–Thu. You’ll act as their primary advisor to unlock Uber Eats potential and navigate a fast-paced environment, building lasting partnerships that drive local impact.

You will manage partner portfolios with data-driven KPIs, negotiate with partners, resolve issues, and collaborate with ops, marketing, and product to scale regional

Qualifications

• 3+ years of experience in account management, operations, sales or customer-facing roles.
• Ability to negotiate with external partners and overcome objections to gain commitment.
• Ability to handle high-ambiguity environments and pivot quickly based on shifting priorities.
• Demonstrated ability to build and leverage data-driven insights for portfolio sales lifecycle-management.

Responsibilities

• Build and grow long-term partnerships by understanding what matters most to your restaurant partners - doing the right thing long term.
• Manage partner portfolios with urgency and discipline, using data-driven insights to track KPIs and identify opportunities for optimization.
• Navigate ambiguity and complexity to resolve merchant issues, unblock growth, and ensure high-levels of partner satisfaction.
• Adapt your approach based on market dynamics and partner needs to influence the adoption of new features, marketing products, and services.
• Collaborate across operations, marketing, and product teams to share local market knowledge and shape regional strategies that scale.

Skills

Account management

Negotiation

Data-driven insights

English fluency

Adaptability

Education

Bachelor's degree or equivalent

Tools

Salesforce

Google Sheets/Excel

Job description

Uber is seeking an Account Manager to own the growth and success of a portfolio of SMB restaurant partners in San Francisco, with a hybrid schedule in-office Tue–Thu. You’ll act as their primary advisor to unlock Uber Eats potential and navigate a fast-paced environment, building lasting partnerships that drive local impact.

You will manage partner portfolios with data-driven KPIs, negotiate with partners, resolve issues, and collaborate with ops, marketing, and product to scale regional