Eats SMB Senior Account Management Lead

Uber Technologies Inc.; Boston (MA); Hybrid; USD 106,000 - 118,000; Full time

Benefits offered by this job

Equity award

Benefits package

Job summary

Uber Technologies Inc. in New York is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing teams, own the commercial strategy for the territory, and win selection street by street.

This role focuses on long-term partnerships, balancing empathy with decisive action to move the business forward. You will coach managers, navigate ambiguity, and collaborate with Operations, Marketing, and Product to scale solutions.

Qualifications

• 5+ years of experience in Account Management or Sales.
• 1+ year of experience in a people management or team lead role.
• Experience in client-facing roles or leading teams with direct customer responsibility.
• Experience managing stakeholders across multiple functional areas.
• Bachelor’s degree or equivalent professional experience.

Responsibilities

• Lead and coach a team of Account Managers to build trusted relationships with restaurant partners and co-create growth plans that deliver real value.
• Navigate ambiguity and internal complexity to unblock growth opportunities, managing trade-offs between short-term targets and long-term partner health.
• Own your team’s regional performance by inspecting pipeline health and dashboards, course-correcting quickly when shifting priorities create pressure points.
• Collaborate cross-functionally with Operations, Marketing, and Product teams to influence solutions that scale and remove blockers for our merchants.
• Drive the adoption of new products and marketing tools across your territory, making fast, thoughtful decisions even when information is imperfect.
• Manage a complex portfolio with discipline and urgency, ensuring your team remains resilient through tough negotiations and evolving workflows.

Skills

Account Management

Sales

People Management

Stakeholder Management

Client-facing

Education

Bachelor's degree or equivalent professional experience

Tools

Salesforce

Job description

Uber Technologies Inc. in New York is seeking an Account Management Lead for the Eats SMB team to build and lead high-performing teams, own the commercial strategy for the territory, and win selection street by street.

This role focuses on long-term partnerships, balancing empathy with decisive action to move the business forward. You will coach managers, navigate ambiguity, and collaborate with Operations, Marketing, and Product to scale solutions.