Account Management Lead – Growth & Renewals

IXL; Raleigh (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

IXL Learning in Raleigh, NC seeks a Lead Account Manager to lead a team of Account Managers and drive renewal, upsell, and customer retention initiatives within the territory. You will coach, mentor, and align cross-functional stakeholders to maximize revenue impact and customer satisfaction.

You will oversee onboarding, share best practices, and spearhead renewal campaigns, collaborating with sales, services, marketing and professional learning teams to achieve ambitious goals.

Qualifications

• 7+ years of educational/sales/account management experience, including at least 3 years in account management.
• Leadership experience preferred and demonstrated ability to mentor others.
• Proven track record of meeting or surpassing revenue/retention goals.
• Excellent communication skills with strong empathy for customers.
• Collaborative, motivating leadership style with analytical/problem-solving abilities.

Responsibilities

• Lead, manage and motivate a team of high-performing Account Managers.
• Refine processes, grow skill sets, and improve resources for the team.
• Oversee best practices in territory management and customer communication.
• Oversee onboarding for new Account Managers, including training and mentorship.
• Develop and drive renewal campaigns and tactics (budgets, win-back, cadence).
• Build relationships across account services, sales, marketing and account management.
• Meet or exceed personal and team revenue and retention goals in the assigned territory.

Skills

Leadership

Account management

Customer focus

Communication

Team coaching

Job description

IXL Learning in Raleigh, NC seeks a Lead Account Manager to lead a team of Account Managers and drive renewal, upsell, and customer retention initiatives within the territory. You will coach, mentor, and align cross-functional stakeholders to maximize revenue impact and customer satisfaction.

You will oversee onboarding, share best practices, and spearhead renewal campaigns, collaborating with sales, services, marketing and professional learning teams to achieve ambitious goals.